I made a reservation here 11 months in advance because I knew Boston would be booked during graduation season. Hampton oversold this hotel and bumped me from Crosstown to Peabody, and only notified me of this 1 day prior to my arrival. They said they had made a mistake with my reservation, that these mistakes happen from time to time, and that it is not the general manager's responsibility to make rearrangements to the customer's satisfaction. Overall, I experienced the worst customer service.