Hampton Inn Mesa Hotel

I would expect a little more out of a hotel from a Hilton brand. However I ran across a few problems and the front desk staff was not helpful, then I tried to talk to the manager on duty who was less of a help. Lastly I went to the GM she was rude to me, and made me feel insignificant among her many travelers. If you want a semi cheap hotel with plenty of freeway noise this the place. However if you have a problem here...don't expect it to get resolved. Also if you want employee's to be nice to you while you are staying at the hotel...then I would recommend somewhere else.

I liked the location, the comfort and the service.

This hotel made me feel welcome: The people that worked there made me feel welcome.

I lost my special travel bottle with costly shampoo and they said they did not see it but they answered so quickly I did not get the feeling they really looked. It was nice, otherwise. The breakfast was not as good as I expected. It was a small room.

The chain is consistent, clean, and does not gouge its customers. I prefer this chain of hotels to other, less predictable ones. The sleeping and bath arrangements are high quality.

The air conditioner didn't work, so the room was very warm. Wires were hanging out of the air conditioner -- it looked like it was 'smoked.' We finally were moved to another room after midnight. Otherwise, we were happy. The location was great.