Hampton Inn Lake Park Hotel - Page 1

Several family members met there over Labor Day week-end. They denied some of our reservations. We had a confirmation number. Front desk said we screwed up. OK. Took rooms other than what we requested. Higher cost. Then they CHARGED the credit card for no shows (the so called no show shows were in the hotel!) Front desk said they could not take the charge off until after the holiday. Required payment for rooms used AND rooms they would not let us have. Perhaps a big mistake. Tried to work it out. The manager came to the office but refused to come out to talk with us. Desk clerk said he was too busy (for over 2 hours he was too busy). The credit for the phantom rooms was eventually issued. Desk said call guest services. Called Hampton Guest services. They said they were required to refer me to - you guessed it - the manager of the hotel. It does not matter how good the bed is if they screw up your reservations and play with your credit card. Never had to complain about a Hampton before. Was blown away to find out they refer you back to people who refused to talk with you when you were standing in their lobby.

The location is great and a convenient stopping point for us. The rooms have been updated and the hotel overall is clean and pleasant. We have stayed at this location several times. It is convenient to several restaurants and it is usually quiet and not overcrowded.

This hotel made me feel pampered: The rooms are extremely comfortable with new lightweight bedding and area seating.

They always have good service and accommodations. They serve a good continental breakfast. The hotel is always clean and comfortable. It is in a good location.

It was very good. It is clean and the staff was courteous and knowledgeable. I would recommend it to others.

This hotel made me feel comfortable: The hotel felt secure. The staff was eager to help if there was a problem.

It is very convenient, reasonably priced, clean, with good breakfast and personnel that is very nice to deal with.