The Hampton Inn Houston-Baytown hotel is located off Texas interstate I-10 Exit 792 on Garth Road in a quiet suburb. Access to three majo... more »
The Hampton Inn Houston-Baytown hotel is located off Texas interstate I-10 Exit 792 on Garth Road in a quiet suburb. Access to three major metropolitan areas, Houston, Galveston and Kemah, Texas are less than 45 minutes away. Houston area attractions near to the Hampton Inn Houston-Baytown hotel include the San Jacinto Mall with over 120 shops to choose from, Banana Bend Recreational Beach, San Jacinto Monument, historic Texas attractions, amusement parks, and NASA Space Center. Within .5 miles of this Houston Baytown Hampton Inn hotel guests can dine at a variety of restaurants. Our Hampton Inn Houston-Baytown hotel features 70 rooms, including executive king rooms with whirlpool tubs, outdoor pool/hot tub, and exercise gym. Guests at the Hampton Inn Houston-Baytown hotel enjoy amenities that include complimentary hot continental breakfast, free high-speed internet access, 25'' TV with cable and an exercise room. Connecting rooms, cribs, iron & boards, hair dryers, microwaves and refrigerators are included in Hampton Inn Houston-Baytown hotel guestrooms. Guest/laundromat, meeting/banquet facilities and audiovisual equipment are available for a nominal fee for our Hampton Inn hotel guests while visiting the Houston, Texas area.We love having you here in Texas at the Hampton Inn Houston-Baytown hotel!
Hilton
The day shift at the front desk was very rude and unhelpful at both checking in and out. Not very impressed. Only good thing was the comfortable beds. For the price I could have stayed 2 nights at other places for the price of my one night.
62 year old male with a luxury budget, traveling for business
Hotel Gen. Manager's attitude deplorable!
Requested non-smoking, preferably First Floor room during reservation.
Was given third floor, smoking room.
Unable to seek alternate accommodations due to late arrival. Informed front desk. Night clerk insensitive.
Next morning, General Manager utterly insensitive and unacceptably short and rude when told. Protectively refused to provide me with hotel owner's or Franchisor Company’s name when requested.
Referred me to 1-800-HAMPTON - I suspect knowing that guest complaints are being routed back to the general managers; i.e. to her, in this case.
My request for a short check out extension to take care of an urgent business matter was categorically denied. Upon second request, she stated that she needed to have at least five rooms ready for early arrivals, and for that reason she was not granting me an extension.
I pleaded for some understanding with my needs. Reluctantly she issued me a 30 minute extension always acting short and rudely.
Under stress, I used only 13 minutes of that extension in order to avoid further problems with her.
Just prior to checking out at 12:13 PM I looked around the building and noticed floors were empty of patrons. Many doors were wide open as housekeeping personnel were at work in rooms and in hallways. There was an abundance of available rooms. My wife observed the same earlier at around 9:00AM when she had stepped out to get soft drinks. Guests had been checking out early.
My previous experiences with Hampton Inn establishments have been consistently pleasant and positive, with employees going out of their way to be of service.
I feel this was an isolated event.
Notified corporate offices of my experience. Gen. manager ignored their communication to her as she never made the customary courtesy call back to me.
Corporate offices kindly offered me a full refund under their warranty. I insisted that they issue a partial refund only at their discretion, to cover part of our stay.
43 year old female with a moderate budget, traveling for leisure
The location was very easy to find. There were plenty of good restaurants on the same road, so you won't get lost. The staff was very personable, and eager to help if needed. It’s just an overall good hotel.
It was in a location that felt safe to us. There was no bad looking businesses around, and there were cameras around the hotel. You had to have your key to enter the hotel, except through the front desk area, which means no one that is not registered at the hotel can get in except in front where the staff can see.
I am very likely
to return to the Hampton Inn Houston/Baytown.
I would definitely recommend it to friends.
54 year old female with a moderate budget, traveling for business
The staff was extremely friendly and helpful with directions to areas around BayTown. The room was very clean and the continental breakfast had a variety of food choices and was very good.
The employees asked if anything was needed during check in and when passing the desk.
I am very likely
to return to the Hampton Inn Houston/Baytown.
I would definitely recommend it to friends.
The staff, the lobby attendants, the maid service, the bed linens, the ammenities...don't know where to start because it all combined to make for a great stay in late July and in early August. I stayed a total of seven nights and was fully...
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