Hotel Gen. Manager's attitude deplorable!
Requested non-smoking, preferably First Floor room during reservation.
Was given third floor, smoking room.
Unable to seek alternate accommodations due to late arrival. Informed front desk. Night clerk insensitive.
Next morning, General Manager utterly insensitive and unacceptably short and rude when told. Protectively refused to provide me with hotel owner's or Franchisor Company's name when requested.
Referred me to 1-800-HAMPTON - I suspect knowing that guest complaints are being routed back to the general managers; i.e. to her, in this case.
My request for a short check out extension to take care of an urgent business matter was categorically denied. Upon second request, she stated that she needed to have at least five rooms ready for early arrivals, and for that reason she was not granting me an extension.
I pleaded for some understanding with my needs. Reluctantly she issued me a 30 minute extension always acting short and rudely.
Under stress, I used only 13 minutes of that extension in order to avoid further problems with her.
Just prior to checking out at 12:13 PM I looked around the building and noticed floors were empty of patrons. Many doors were wide open as housekeeping personnel were at work in rooms and in hallways. There was an abundance of available rooms. My wife observed the same earlier at around 9:00AM when she had stepped out to get soft drinks. Guests had been checking out early.
My previous experiences with Hampton Inn establishments have been consistently pleasant and positive, with employees going out of their way to be of service.
I feel this was an isolated event.
Notified corporate offices of my experience. Gen. manager ignored their communication to her as she never made the customary courtesy call back to me.
Corporate offices kindly offered me a full refund under their warranty. I insisted that they issue a partial refund only at their discretion, to cover part of our stay.