Hampton Inn Des Moines Airport Hotel

I liked this Hampton Inn. The room were clean and comfortable. The staff was very helpful. If you are looking for a nice place close to the airport, this is your place.

I will personally never do business with a Hampton Inn again. I think I would have rather stayed at the Motel 6.

Recently a group of us reserved two rooms for a conference in the area. Firstly, online, they had listed they were only 5 miles away from the arena we were going to for the conference. This was actually around 12 miles away. When we checked in, they failed to tell us they charge a $100 cash/credit card deposit paid up front per room.

When I reserved the room and told them I was using my sister's card to hold it as I had no credit card, they failed to tell me this knowing we were driving from out of town. When I didn't have an extra $200 on top of the room cost, they were prepared to cancel my reservations and send us away when a very nice Christian woman attending the conference footed the deposit for us when she heard how they were treating me.

We also asked for two rooms side by side on reservations and were given two rooms across the hall from each other instead. The air conditioning didn't work in one of the rooms and I found their manager to be completely rude. There was no indoor pool or hot tub and the outdoor pool was covered so no one could use it. For the price of the hotel room, I would have rather stayed at the Marriott. At least at the Marriott they treat you well.

They have outstanding service, a courteous management, and wonderful people to associate with in house.

This hotel made me feel content: The Hampton makes me feel at home whenever I am visiting away from home. They are great people who show concern for their residents.

The staff was very helpful. I received daily taxi service from the hotel to my meeting sites. It was a very good experience!

This hotel made me feel important: They answered my questions and made arrangements for me.