Hampton Inn Dearborn Hotel

I only stayed here for one night a couple of weeks ago (12/15/07), but I was extremely disappointed in the way they handled their customers. A family in the room next to me was having a birthday party and were continually harassed by the hotel staff for numerous reasons that they were clearly not guilty of. The party was quiet and courteous and I almost felt the need to get involved once the police were called. According to the woman throwing the party, they were called because some the staff suspected them on possession of marijuana. Once the police arrived, they agreed that the speculations were ridiculous, and yet they still had to ask the entire party to leave upon the hotel's request. The way this family was treated upset me enough to never stay at this hotel again. The staff was judgmental, rude, and not at all helpful.

I have been very satisfied with this hotel. The staff is very friendly and helpful. I would recommend it to family, friends and co workers.

This hotel made me feel welcome: The employees went out of their way to make me comfortable.

I found the location to be very convenient to everything you could need when you are out of town. The staff was extremely helpful in helping me to be comfortable and to find the things I needed during my extended stay.

This hotel made me feel respected: They called me by name and they treated me as if I was their most important customer.

This hotel was absolutely wonderful. The staff was more than friendly. They were conversational, precise, and concise. It was the quality of a Hilton property that I expected as I have worked at Hilton properties for three years.

This hotel made me feel practical: It was a great room for a great price.

The staff was very friendly and helpful. The location was convenient for our purposes. It was difficult to spot coming from the east due to trees and street configurations.

This hotel made me feel welcome: The desk clerk was very nice.