Giving new meaning to the term year-round family resort- Great Wolf Lodge defies the weather outside with an indoor waterpark experience... more »
Giving new meaning to the term year-round family resort- Great Wolf Lodge defies the weather outside with an indoor waterpark experience that has young and old soaking in the fun-Whether its 10 degrees below or raining cats and dogs it is always a balmy 84 degrees inside the resorts mammoth- 78000 square-foot indoor waterpark- Bear Track Landing puts the emphasis on fun with 11 waterslides- six pools and a four-story treehouse waterfort- The state-of-the-art facility utilizes nearly 380000 gallons of water that is splashed- sprayed- waved and played in by both kids and parents alike-Bear Track Landing is an ideal escape for both parents and kids offering an environment that allows for both bonding together-time and safe supervised yet independent kid-friendly fun that gives parents time to relax with children in sight-Rustic Charm with World-Class AmenitiesIn addition to our family-fun indoor waterpark and themed suites Great Wolf Lodge has even more to offer Other amenities include our huge 3-story Grand Lobby with massive stone fireplace and overstuffed furniture and wood tables the Great Clock Tower which comes to life three times daily entertaining guests with animation and song Northern Lights Arcade with ticket redemption center and Iron Horse Fitness Center- Forget something or want to take home a souvenir from your stay- Be sure to visit Buckhorn Exchange Gift Emporium for a unique gift-From massage services to nail treatment and facials we offer our guests even more when it comes to exploring retreating and relaxing-Our spa offers 11 treatment rooms with more than a dozen massage selections- including; aromatherapy massage- Swedish massage- hot stone massage- pregnancy massage- stress relief chair massage and much more. Other spa services include facial therapy- herbal body wraps- pedicures- manicures and body bronzing
Orbitz
42 year old with a luxury budget, traveling for leisure
This is the best hotel we have ever stayed in with our children. Most hotels have limited activities for children past dinner time but the Great Wolf Lodge really delivers here. The indoor waterpark is amazing and stays open until 10pm. This is j
38 year old with a luxury budget, traveling for leisure
Our kids loved it!!! We have 2 kids ages 8 and 5 who absolutely had a blast at the waterpark and even better was MagicQuest...where you can have an adventure( it does cost a fee, but we felt it was well worth it for the amount of fun the whole fami
46 year old female with a luxury budget, traveling for leisure
We were told when we made a reservation that we could check in at 2 and enjoy the water park until 4 when our rooms would be ready. When we registered at 3:30 we were told again our rooms would be ready at 4. We had our luggage on carts and ready to move into a room, and we joined a lot of other guests sitting in the lobby for up to two or three hours until our room was ready. Then the manager did not even apologize for the wait! Rude staff and inaccurate check-in information make Great Wolf Lodge a great place NOT to stay!
26 year old female with a luxury budget, traveling for leisure
VERY POOR CUSTOMER SERVICE.
I would not recommend this facility to anyone looking for a weekend getaway. This trip was planned for my daughters 2nd birthday. After she caught the flu, we rescheduled. After an hour on the phone with customer service about switching the reservation, we were told we had to pay an additional $200 for the family suite we had already paid $263 to stay in. Finally the agent told us we were automatically upgraded and they were going to charge us for the upgraded room. This was only by my own investigation. The agent did not offer this information upfront. He also told me they were a business and since they were booked that weekend he could rent me the room at any price they wanted. After threatening to write reviews on every website, and explaining that my daughter was contagious, he gave me the same room I had requested. There was a $30 difference. Which I was told would be compensated for my trouble.
Our visit began horribly on March 15, 2008. The check in line was 45 minutes or longer. We were offered wristbands to get into the water park. Storage of our clothes was $45 dollars. Finally we received our room. The room was nice. The whole facility was great. There were too many people. Most of these guests were not overnight guest. Not enough life guards. One life guard even had a cast on his arm. How was this kid suppose to save my life? Or my child’s life? There were no slides that a family could go down together. My 2 year old was suppose to get on these slides herself? I was suppose to walk her up to the slide and let her go down with no one below? What about single parent guest? After asking the lifeguard about this, she could not answer and just walked away. This facility has over 400 rooms. The gift shop had one person working; the arcade had 3 people working, the cub club had one employee working. WHERE ARE THE EMPLOYEES? After going to the front desk to ask about the broken ATM, I was told by the clerk “Who would come here without cash?”
We purchased a paw pass. This was $50 and we received items from different parts of the park. We had to stand in line at all three areas to use this paw pass for over 25 minutes. We asked to speak to the manager. There is only ONE manager of the three retail locations. Her explanation of the wait was “the employees were all on breaks”. We tried to purchase items at the cub club but the one employee who was working told us that she didn’t have time.
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