Great Western Branson Towers Hotel - Page 1

Our stay was great. Very inviting entrance, rooms were clean, staff was friendly, breakfast was more than the average "continental breakfast" which the kids enjoyed. The evening ice cream social ran late which was fabulous after a day of sightseeing and fun. Great location and affordable. I will definately stay here again with my family.

Manager treated me very poorly. Claimed we took screen windows out of the windows that weren't even installed in our rooms yet---they were sitting in the room along the wall when we checked in---due to renovations. "Courtesy continental breakfast" was cheap white bread, no "real" orange juice, cheap powdered sugar donuts I could buy at a convenience store. I only stayed there with the assurance there was Internet access. When I made the reservations in March, they said--" Internet is in the lobby" for all guests---maybe in rooms by July. Whenever I needed the Internet in the lobby--because it was not in the rooms--it never worked. Only the manager could "trip" the hub back on.

The manager and the "employee standing in the doorway" during our conversation, were rude, unprofessional and assaulted me personally.

Spotlight Dance Cup recommends this hotel for nationals. I will not stay here again. In 2006 there was a very rude manager who dressed unprofessionally. The rude "20 year old" employee in the doorway assumed importance and treated me, a business professional and professor with a Ph.D. like I had never stayed in a hotel in my life. I stay about 20-30 nights a year in a hotel and NEVER have been treated like I was there. My job requires daily Internet access and I must have it even when accompanying my daughter at dance competition.

It was a scenic location but limited public transportation was available. The food services were very limited. The hall and the stairwells were easily accessible for visually impaired.

We had reservations for the 24 to the 27th of May two months in advance. Asked for a smoking room was promised one . When we arrived they put us in two non smoking rooms. I wasn't very happy. Went down to lobby they didn't have any. So I asked for the money back in which they gave it to me. And the only good thang they did was called the Savannah House and got us rooms for a little more money, which was well worth it. Was a wonderful place to stay and will stay there again next time in Branson.