male with an economy budget, traveling for leisure
There were 6 of us that just stayed at this hotel. Very trendy. We rented 3 rooms for 2 nights and the other room was rented for 5 nights. I found the staff to be very effeceint. Everyone from the bell hop to the hotel manager were very helpful
I feel like I'm in wonderland when I
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Posted Jan 05, 2009
Excellent
I feel like I'm in wonderland when I stay at this hotel. Something about it is magic. I love to travel and maybe I feel this way because it's so above anything Minneapolis has to offer. Room is always perfect and clean. You can tell now it's not ...
We called at 10PM the night prior to
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Posted Jun 29, 2008
by Daniel33
Mediocre
pros: Decor, location, comfortable beds.We called at 10PM the night prior to make a reservation, none could be made until the following morning at 10AM. (despite what their phone messages state.) She mentioned the online booking but told us to...
My significant other and I go every
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Posted Jun 02, 2008
by MelissaJW
Excellent
pros: everythingMy significant other and I go every time one of our birthdays roll around. I would recommend a corner suite because the view is awesome. The room feels so open and seemless. The linens are very comfortable. It's like laying on a...
49 year old female with a luxury budget, traveling for leisure
We stayed at the Graves 601 just this past weekend. We purchased the comfort,restful package..something like that. It was relaxing. The hotel is beautiful. The staff was super nice and went out of their way to answer our questions. We loved the room. 20th floor..huge TV..endless videos and internet. We each a had a massage at the Jewel Spa too..nice!
We didn't have dinner at Cosmo's, but we did have a drink at the bar...we also ordered room service.
I love the location...close to everything. We went out to a Jazz club in the neigbhorhood and even saw a Twins game. We plan to stay at the Graves again soon.
My wife and I are seasoned travelers
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Posted Mar 01, 2008
Horrible
My wife and I are seasoned travelers and know the difference between a hotel that delivers a first class experience and one with the pretense to. Graves 601 fails to deliver on the most basic of hotel experience, the guest rooms and guest relations...
My wife and I are seasoned travelers and know the difference between a hotel that delivers a first class experience and one with the pretense to. Graves 601 fails to deliver on the most basic of hotel experience, the guest rooms and guest relations.
The hotel common areas are quite nice, the hotel staff is friendly.
We paid extra for the “executive floors”. We checked into our hotel room and it was surprising in a bad way. What in a hotel is more basic than a clean, well appointed room? The list of deficiencies is very long but includes; extensive marking on the walls (black marks, scrape marks, etc.); extensive marking on the woodwork; wood paneling coming off the wall, the wood writing desk askew at about a 10% angle, a tear in the settee, film of dirt on the faux-leather seat, mixed-match wall paint and painted un-sanded plaster; the window shade coming apart, and probably most disturbing a rather dingy-grey condition of the pillows and comforter under their outer casings (discomforting to say the least).
I called the hotel manager. He came and looked at the room with the maintenance manager. They acknowledged all of the items I pointed out but tried to tell me that the last hotel guest probably had caused all the damage (I don’t think so unless they stayed there for about a year.) He even sat on the writing desk to show me why the desk might have gotten to be at that skewed angle (Do I care?)
Management now says that they offered to move me- they say that they wrote that in their notes- I can tell you that they didn’t. They offered to fix the deficiencies the next day but I was stuck in the room sick with flu- what a disaster.
When I reserve a hotel that promotes a first class experience, I absolutely do not expect to go in and have to point out deficiencies in my room. That is their job, not mine. I do not expect to have to fight for another room or have to negotiate compensation in the form of a reduction in rate because the hotel has failed to provide the level of service that was expected and promised- that is what a manager does, that is the essence of hospitality.
A couple of other things that irked me about the property; I was not informed that parking was $30 per night (seems more like Chicago or San Francisco than Minneapolis) and that web access was $14 per day (these days what hotels don’t offer this for free.)
I stayed overnight before a business
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Posted Dec 02, 2007
Mediocre
I stayed overnight before a business meeting. The room was paid for by the company with which I was meeting. I turned down an additional night in the hotel, because the staff is so incredibly rude!!. After entering from the street, there was no...
Hotel was sooo easy to get to from the
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Posted Nov 19, 2007
Excellent
Hotel was sooo easy to get to from the airport (light rail drops you off 1 block away). 4th floor Check in is easy and simple using Travelagent.. it's all pre paid. Be sure to notice the moving sculpture behind the front desk of antlers which look...
This coming March will mark our third
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Posted Sep 15, 2007
Good
This coming March will mark our third year getaway to the Graves for a Girl's Getaway Weekend. We could care less about the modern decor or the happening nightclub. We go purely for the bed and the room. The room is completely soundproof so no noise ...
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