Grand View Resort Beachfront Hotel - Page 1

I made reservations six months in advance, upon arrival at Grand View Resort I was informed that I was being sent to the "sister" hotel of the resort, the "Clear Water Lakeshore Motel." Finding this second hotel unacceptable (no internet access, no hot breakfast, smaller rooms, and lack of other features that the Grand View was supposed to have) all being stated as an "upgrade" from the Grand View accomidations. Checking their rates, I found that the room was $150 cheaper at the Lakeshore, yet they didn't even give me the going rate.

Upon returning to the Grand View, they saw no reason for us to complain about our accommodations and would not even explain why our reservations had been changed without notifying me in advance.

Getting a refund was a chore. The Grand View staff did nothing other than to contact Lakeshore and inform them that we wanted a refund. After a half-hour debate as to why their service was unacceptable and that staying at Lakeshore was unacceptable, they offered us a refund, if we paid for one night. This was also unacceptable to me, and after continued arguments with the Lakeshore staff (involving several of the staff meeting together outside the building and a rather harsh phone call to the "manager" while we waited) I was finally able to get a 100% refund.

The staff was unprofessional to say the least, worst off I can't get over the $150 price difference. I had a really bad feeling about Grand View from the moment I pulled into the drive, and it only got worse as the day went on. This was not the way to start a family vacation.