Grand Traverse Resort Resort - Page 1

My husband and I were planning a weekend get-away for Sweetest Day this year. We figured with all of the gorgeous pictures of the resort, it would be a great time. We opted for a Tower Room because we wanted it to be very special. We had read about all the millions spent on renovations etc. Needless to say we were not impressed. Upon arrival, no one offered to help us with our bags, and the wait to check in was incredibly long. We were offered free breakfast with our reservation and reminded Kyle who was checking us in of this three times, it was very clear he trying to "forget" about it. The check-in area is like a big circle with various hallways out, and when we asked how to get to our room, we were pointed in the wrong direction. It was horrible customer service; we walked all over the hotel, around the loud and smoky bars, etc for 20 minutes until we found our room. I was very excited to see the room after all this time. Much to my disappointment, the room was NOTHING like the pictures, it was outdated, wreaked of smoke, and we could hear the people on either side of us, the walls were paper thin. The hot tub that was supposed to be included was a Jacuzzi tub from 1987. It was horrible, and we found moldy grapes in the drain.

At this point we were hungry and decided to head to the "famed" Aerie restaurant. Our waitress had the poise and tact of someone who worked at Denny's. The food was terrible, overpriced for the quality and the service was poor.

I am not a hard person to please, but I have stayed at nicer Holiday Inn's.

I would never recommend this hotel, never.

It was a lovely place to stay. My granddaugters had a terrific time in the pool area. The bathroom was not as clean as it should have been; hair on the floor, dirty washcloth on top of towel bar and counter not wiped very well, but I would certainly come again.

The property is very nice, the staff is accommodating and there are lots of things to do in the surrounding area. It is a great place for families to vacation.

It was a nice spacious room with a kitchenette, an excellent view of the bay and good service. They had decent restaurants and nice clothes shops on the main floor. There was a shuttle to the casino and a short drive to Traverse City attractions.

Spacious room with great view. Three very nice golf courses. Private beach was a short drive, but very nice with it's own pool and snack bar.