Grand Sierra Resort and Casino - Page 6

It was a lot of fun was the first time my husband got to see a show like the one saw.

This hotel made me feel secure: Lots of security guards. 3 locks on door. I felt like a VIP with all the security. Around.

Surprised at how old the hotel looked and the old fashioned the furniture appeared.

It's simply a great, relaxing get away. The staff is cordial, and respectful, and fun. The shops are great. I also like the buffet and the other restaurants.

This hotel made me feel pampered: My friend and I have been going there for years (before it was the Hilton). The service is superb (including room service). They treat you with respect. The maids are cheerful and efficient. It's a great place to get away. We never have to leave the building.

This hotel made me feel respected: Provided me with more than I expected, in terms of services.

This hotel made me feel practical: All the basic necessities were available.

Good customer service depends on the city - some locations are much better than others.

We weren't happy with how many of the non-casino entertainment options were closed early in the evening.

This hotel made me feel extravagent: We aren't used to facilities like what were available at the Hilton for our meetings and business use.

This hotel made me feel hip: Poker dealers are so much fun and make me feel so welcome.

The Hilton offers great rates to returning guests. They have a lot to offer when you bring children up, enough activities for kids at reasonable prices in the arcade and bowling alley. They give you coupons, for great discounts, you don't have to gamble to be treated well.

This hotel made me feel extravagent: I had never stayed in a casino before, it was something I would not have been able to afford myself.

We were with a large group for a xmas party and we all had the same complaint. No coffee in the rooms! We were forced to stand in a long line at a coffee vendor and my wait was 30 minutes! plus had to carry coffee up to top floor.

The rooms were nice, clean and comfortable.

This hotel made me feel comfortable: It was a nice place to stay. Great price for the hotel, but we could not win at casino.

This hotel made me feel secure: There with convention group - as single women, I never felt uncomfortable inside or outside of the hotel on my own.

This hotel made me feel content: The colors in the rooms are comfortable to look at that it just makes you want to take a deep breath and relax in the comfortable sofa and sigh.

Pillows were flat and not at all comfortable and they were that way in several rooms that co-workers were in as well.

The decor seemed dated as did the rooms.

The worst hotel experience I have had in years of business (and pleasure) travel.