Grand Sierra Resort and Casino - Page 5

The air conditioning in the room was not functioning properly and the windows let in a lot of heat. The room was very hot, and the hotel was booked, so we couldn't change rooms. It was never fixed. The food at the hotel was mediocre at best, and the cocktail bar waitresses had limited English capabilities, kept messing up our orders, and took forever to deliver. I don't know if I'd stay there again -- the rooms weren't cheap, even with my convention discount.

I enjoyed the casino and the service that allowed me to travel to downtown Reno. The activities (jewelry show) in the convention center were awesome!

My stay at the Hilton was wonderful in all ways. My only dislike was that the bed was not comfortable -- it seemed old and worn.

This hotel made me feel comfortable: They have many employees and security was always seen.

This hotel is a great place to stay. It's very clean, with great food. There's lots of entertainment.

This hotel made me feel excited: It has great gambling. The food was fantastic and the staff was extra nice.

Overall, I believe that Hilton is the best quality hotel for the money.

This is a great hotel with a wonderful buffet and sports book. It offers a great rate. It has terrific perks.

This hotel made me feel relaxed: I like it and I have no reason to leave. There are great places to eat. Shopping was available downstairs.

Everything was fine, there were no problems.

This hotel made me feel welcome: Service was good, the employees always said hello, and the cocktail waitresses were very efficient and friendly.

There was very bad service at the hotel restaurant Chili's. When I notified the desk at checkout, the agent just laughed and said that they get a lot of complaints about Chili's. Perhaps they should do something about it rather than try to make light of their customers' complaints.

This Hilton is older but well-maintained. It has large guest rooms and good restaurants. It has a large airy casino with a good selection of games. Staying here is always fun.

The hotel is a nice place with great service. There was plenty of help with the business portion of the stay.

We often visit Reno, Nevada and always stay at the Hilton because of the quality of service, hotel and rooms.

We enjoyed our stay, but when we arrived late as pre-planned, our room was not available even though we had pre-paid.

The room, breakfast, and room service were good. It was noisy the second time we stayed because there was a basketball convention.

It suited our needs. It was nothing that great.

Our stay was great. The room was clean and there was a quiet atmosphere in the room. The kids had fun bowling, playing games, etc.

The hotel is in a good location. But I was disappointed that the health club was not part of the included service.

The hotel was excellent in all areas.

This hotel made me feel relaxed: It was clean. The staff was professional, and I had a very comfortable bed!

I like the Hilton. It's easy to get to and close to the airport. The rooms are comfortable and the price is right.

I did not get the accommodations I requested.

I like the Hilton in Reno and NYC quite a lot. In Reno I like the fact that it is not on the beaten path, although I have traveled to those places but was able to get away a little.