During the only night we stayed at the Grand Plaza, we had unbelievable noise outside our door all night (doors were hollow), pot smokers in the maid’s closet just outside the door, only 1 elevator worked, and the entire hotel smelled like rotten fish.
But the worst came after we left when we discovered from our credit card company that someone had stolen our credit card number and used it many times the day after we checked into the hotel. On one of the fraudulent charges, the crook was testing whether he could use the card for more charges and made the mistake of putting my home address in the on-line order. And of course, the only place the credit card was used where the vendor had my home address was the Grand Plaza Hotel. They make an imprint of your card to go along with the guest registration, unlike most modern hotels who swipe the card and their computers only reveal the last 4 digits to the front desk personnel.
I also believe that someone at the hotel is posting glowing comments about the hotel. When I read them, I get really angry. It is a bad hotel and has dishonest front desk staff and the general manager is into total denial.