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Grand Hyatt Kauai Resort & Spa

4 Stars
 
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1571 Poipu Road   [edit info]
Koloa, HI 96756, United States +1 808-7421234 www.kauai.hyatt.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Step into a world of timeless elegance and luxury at Grand Hyatt Kauai Resort & Spa. This lush Kauai beach resort envelops you with a sen... more »
 
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average guest rating 4.1 out of 5

Hotel Reviews

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Sort by:   newest   best   worst 1-10 of 51 reviews

Pretty close to flawless. Maybe a hint – Posted Feb 19, 2009
 
         
Excellent

Pretty close to flawless. Maybe a hint of wear in the rooms and dining can be high even for Hawaii, but this is just a good hotel in so many ways. Beautiful landscaping. Good, not just adequate, parking. High proportion of ocean view rooms. ...

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1 out of 1 people found this review helpful
Great hotel, lackluster service – Posted May 09, 2008
by Ovenbird1  (1 reviews)
   
         
Okay
36 year old male with a luxury budget, traveling for leisure

I give the hotel and grounds a 10+. I give the general hotel staff a 6 and the concierge a 1. We had three rooms in April 2008. Weather was great, hotel wasn’t very busy, grounds were perfect, pool was spectacular. Great hotel for an adult trip or with kids (separate pool areas). The Poipu area is a great place, lots of small shops and good restaurants nearby (including one of the original Roy’s). I definitely recommend ordering pizza one night from Brick Oven Pizza (about a 15 minute drive to pick up, they don’t deliver).

This hotel isn’t cheap and you would expect to get the best room, food and service. With the exception of the front desk and pool side snack shop, the service is where the hotel CONSISTENTLY was poor. Here’s a list of things that stand out. One day our room wasn’t made up, called housekeeping later in the day and they said they’d send someone right over – they never came. Most of the days we stayed, we didn’t see any pool side service. My biggest gripe was the concierge – fist night we arrive we called the concierge and asked about restaurants and settled on The Beach House. We said we could go any of the next 7 nights, but needed an earlier reservation of 6:30 or earlier because of the kids. We received a call back a few minutes later from the concierge letting us know the best they could do was 7:45 the next day. It sounded fishy, so we immediately called the restaurant directly and was able to get 6:15 the next day. They said they were wide open. Another experience was asking if they had a menu for Tropical Burgers (a restraint in the local shopping center). They responded with an attitude “you don’t want to go there”, and the conversation actually got confrontational. There were several other instances of similar nature where we felt talked down to by young punks. The service there really left a bad taste in my mouth.

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The week was great. The pool system was – Posted Mar 18, 2008
 
         
Excellent

The week was great. The pool system was paradise for the kids and Poipu Beach was a short drive away.

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We ended our weeklong stay in Kauai – Posted Jan 21, 2008
 
         
Excellent

We ended our weeklong stay in Kauai with a night of elegance and bliss at the Grand Hyatt. The evening prior we enjoyed their luau and a couples massage at the Anara Spa which is excellent too. Everything about our experience was first class - the...

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Hotel Review – – Posted Apr 26, 2007
   
         
Good
47 year old female with a luxury budget, traveling for business

I purchased a shirt in the store and they put it on my room charge. I had the hotel credit but I could not use it because the shirt was not on the bill when I checked out.

I am somewhat likely to return to the Grand Hyatt Kauai Resort & Spa.
I might recommend it to friends.
HorribleExcellent
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Hotel Review – – Posted Jun 17, 2007
   
         
Okay
48 year old female with a luxury budget, traveling for leisure

The room was very comfortable and nice. The lagoon pool was perfect. The tennis facility was very poor. They had old, not recently strung lender rackets and old flat balls. The tennis facility was embarrassingly bad.

I am somewhat likely to return to the Grand Hyatt Kauai Resort & Spa.
I might recommend it to friends.
HorribleExcellent
12345
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We had a fabulous time @ the Grand – Posted Oct 12, 2007
 
         
Excellent

We had a fabulous time @ the Grand Hyatt Kuai. When we were preparing for the trip, it had been recommended that we either stay here or at the Princeville. Oh my goodness, I am so GLAD that we chose here over the Princeville. On the last day of our...

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We absolutely fell in love with the – Posted Sep 24, 2007
 
         
Excellent

We absolutely fell in love with the island and this resort when we were there for our wedding anniversary. The staff was always friendly and accommodating to our needs, and the grounds were very nice and well-kept. Our room was pretty spacious...

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Hotel Review – – Posted Jul 11, 2006
   
         
Excellent
60 year old male with a economy budget, traveling for leisure

Romance and Sun in Kauai. The Hyatt Kauai is located right on the beach. The rooms are only decent size, but the food, ambiance, service, and amenities are out of this world. The Hyatt Kauai is located near a great golf course, has a pool that is out of this world, and has snorkeling only minutes away. The service is impeccable, as they offer many romantic options if you are looking to impress.

I am very likely to return to the Grand Hyatt Kauai Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Aug 07, 2006
   
         
Excellent
45 year old male with a economy budget, traveling for leisure

Best place on Kauai's south shore. The Hyatt, Kauai is the best place to stay on the south shore. Beautiful setting, great pool, great body-surfing beach. THe restaurants are all good AND the breakfast buffet is a real treat.

I am very likely to return to the Grand Hyatt Kauai Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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