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Grand Hyatt Kauai Resort & Spa

4 Stars
 
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1571 Poipu Road   [edit info]
Koloa, HI 96756, United States +1 808 742 1234 www.kauai.hyatt.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Ultimate Hawaiian classic resort architecture and decor of Hawaiis golden age of 1920s and 1930s.The resort includes six restaurants and... more »
 
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average guest rating 4.2 out of 5

Hotel Reviews

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Sort by:   newest   best   worst 1-10 of 57 reviews

Pretty close to flawless. Maybe a hint – Posted Feb 19, 2009
 
         
Excellent

Pretty close to flawless. Maybe a hint of wear in the rooms and dining can be high even for Hawaii, but this is just a good hotel in so many ways. Beautiful landscaping. Good, not just adequate, parking. High proportion of ocean view rooms. ...

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My husband and I stayed here for our – Posted Jan 22, 2009
 
         
Excellent

My husband and I stayed here for our honeymoon. We had an ocean view room and loved hearing the waves when we woke up in the morning. The whole resort is incredible! From the restaurants to the pools to the luau, it was all such a wonderful...

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review by Lori K. at InsiderPages – Posted Nov 17, 2008
 
         
Excellent

The grand Hyatt is the best hotel on the island!!! The property is beautifully landscaped and the pool is awesome!!! It has a river pool and also has a net for volleyball and a fun waterslide. There's also a beach pool with sand and everything. The...

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We've stayed here 4 times, twice with – Posted Oct 18, 2008
 
         
Excellent

We've stayed here 4 times, twice with our kids, twice by ourselves. We celebrated our 20th anniversary and had an incredible time. Everything at this place is GRAND. Excellent restaurants, service is amazing. My husband bought me a beautiful...

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Wow! by Marianne B. at InsiderPages – Posted Sep 05, 2008
   
         
Good

The GRAND Hyatt is wonderful. You can find all of what you want and need to enjoy your Kauai experience including concierge and many other services you would expect.

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1 out of 1 people found this review helpful
Great hotel, lackluster service – Posted May 09, 2008
by Ovenbird1  (1 reviews)
   
         
Okay
36 year old male with a luxury budget, traveling for leisure

I give the hotel and grounds a 10+. I give the general hotel staff a 6 and the concierge a 1. We had three rooms in April 2008. Weather was great, hotel wasn’t very busy, grounds were perfect, pool was spectacular. Great hotel for an adult trip or with kids (separate pool areas). The Poipu area is a great place, lots of small shops and good restaurants nearby (including one of the original Roy’s). I definitely recommend ordering pizza one night from Brick Oven Pizza (about a 15 minute drive to pick up, they don’t deliver).

This hotel isn’t cheap and you would expect to get the best room, food and service. With the exception of the front desk and pool side snack shop, the service is where the hotel CONSISTENTLY was poor. Here’s a list of things that stand out. One day our room wasn’t made up, called housekeeping later in the day and they said they’d send someone right over – they never came. Most of the days we stayed, we didn’t see any pool side service. My biggest gripe was the concierge – fist night we arrive we called the concierge and asked about restaurants and settled on The Beach House. We said we could go any of the next 7 nights, but needed an earlier reservation of 6:30 or earlier because of the kids. We received a call back a few minutes later from the concierge letting us know the best they could do was 7:45 the next day. It sounded fishy, so we immediately called the restaurant directly and was able to get 6:15 the next day. They said they were wide open. Another experience was asking if they had a menu for Tropical Burgers (a restraint in the local shopping center). They responded with an attitude “you don’t want to go there”, and the conversation actually got confrontational. There were several other instances of similar nature where we felt talked down to by young punks. The service there really left a bad taste in my mouth.

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The week was great. The pool system was – Posted Mar 18, 2008
 
         
Excellent

The week was great. The pool system was paradise for the kids and Poipu Beach was a short drive away.

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We ended our weeklong stay in Kauai – Posted Jan 21, 2008
 
         
Excellent

We ended our weeklong stay in Kauai with a night of elegance and bliss at the Grand Hyatt. The evening prior we enjoyed their luau and a couples massage at the Anara Spa which is excellent too. Everything about our experience was first class - the...

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Hotel Review – – Posted Jun 17, 2007
   
         
Okay
48 year old female with a luxury budget, traveling for leisure

The room was very comfortable and nice. The lagoon pool was perfect. The tennis facility was very poor. They had old, not recently strung lender rackets and old flat balls. The tennis facility was embarrassingly bad.

I am somewhat likely to return to the Grand Hyatt Kauai Resort & Spa.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
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Hotel Review – – Posted Apr 26, 2007
   
         
Good
47 year old female with a luxury budget, traveling for business

I purchased a shirt in the store and they put it on my room charge. I had the hotel credit but I could not use it because the shirt was not on the bill when I checked out.

I am somewhat likely to return to the Grand Hyatt Kauai Resort & Spa.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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