Gramercy Park Hotel

I had been giddy weeks on end about knowing I'd be staying at an Ian Shrager hotel. Maybe I had built the experience to an unattainable end before going, but I have to say the whole experience was quite disappointing. You'd think at such a high-end boutique hotel the service would be impeccable, but even average it was not. This is clearly an establishment built on exterior superficiality with nothing to support it.

I had called in before my stay to make sure I could check in early and they replied with "Of course", but when I came to check in only an hour earlier than the regular check in time of 3 pm, my room was still not ready. I had to wait 4 hrs until I could check in, without so much as an offer of compensation for my inconvenience. I even had to work at getting an insincere apology out of the staff. Even after waiting hours on end for my room to be serviced and inspected, there were fixtures missing from the bathroom and I had to call the front desk several times for documents I had requested at check-in. When it was pouring rain outside, they gave me a broken umbrella to use to boot! Sure, come to check out the decor, but it is not worth your money or time to spend the night here.