Gramercy Park Hotel

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Awful 2.0/10 1 review
2 Lexington Ave, New York, NY 10010
On this page: Info & Amenities, 1 Review

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Official Contact Information & Amenities

Information
184 rooms, 18 floors, Built 79 years ago (1929), Renovated 2 years ago (2006), Check In: 3:00 PM, Check Out: 12:00 PM 
Amenities
Free high-speed Internet in public areas, Free wireless Internet in public areas, Hot tub, Spa Services, Fitness room, Business center, Room service, 1 Restaurant, 3 Bars 
Room Amenities
Air conditioning (some rooms), Free wireless Internet, Free high-speed Internet, Cable TV 
Neighborhood
Gramercy Park 
Type of Property
Hotel 
Official Phone Number
(212) 920-3300, (800) 784-1300 
Official Website
Gramercy Park Hotel 
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1 Unbiased Traveler Review

2.0/10
Awful
member icon A big disappointment
Posted Nov 8, 06 by totorox01, 1 reviews 
23 year old woman with a luxury budget, traveling for business

I had been giddy weeks on end about knowing I'd be staying at an Ian Shrager hotel. Maybe I had built the experience to an unattainable end before going, but I have to say the whole experience was quite disappointing. You'd think at such a high-end boutique hotel the service would be impeccable, but even average it was not. This is clearly an establishment built on exterior superficiality with nothing to support it.

I had called in before my stay to make sure I could check in early and they replied with "Of course", but when I came to check in only an hour earlier than the regular check in time of 3 pm, my room was still not ready. I had to wait 4 hrs until I could check in, without so much as an offer of compensation for my inconvenience. I even had to work at getting an insincere apology out of the staff. Even after waiting hours on end for my room to be serviced and inspected, there were fixtures missing from the bathroom and I had to call the front desk several times for documents I had requested at check-in. When it was pouring rain outside, they gave me a broken umbrella to use to boot! Sure, come to check out the decor, but it is not worth your money or time to spend the night here.

I am not likely to return to the Gramercy Park Hotel.
I would not recommend it to friends.

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