I arrived to pigeon forge a day earlier than expected and just walked in off the street to see if they had rooms. They DID and they let me look at them before making my decision. My husband is handicapped so we needed a handicapped room. They gave us a room with a Wheel in shower it as very accommodating and a quiet nice stay. I will definitely return. Their rooms are very elegant and very clean and up to date. i felt comfortable there just like at my own home.