We were robbed in our room and virtually ignored. The management did an "investigation" only after we complained to the owner and found that the only other people that had been in our room was the maid service. They advised us that legally, that's all they have to do, an investigation. Nothing was done formally and we have never received an apology or any compensation. Stay away from this hotel, if something goes wrong, they do not back up their 4 diamond status.