Golden Nugget Hotel and Casino Hotel - Page 5

I wrote a letter to express some problems and not one person responded. I waited forty minutes to check in, they had a rude staff, it was a long walk to my room, and they were doing construction at seven a.m. outside the room and we were on seventh floor and heard it all.

It has been recently remodeled and the room was very nice. The pool is awesome. The food was okay but not anything special.

It was a very nice experience at a very reasonable rate.

It’s a good hotel in downtown Las Vegas. Most of the restaurants are very good.

It’s a good value. They have nice rooms. It was a bit noisy as construction was in progress.

This hotel made me feel welcome: All personnel are very friendly. The hosts are eager to please.

It’s the best hotel in downtown Las Vegas. A four-star hotel for a reasonable price.

We were very specific about our requirements when we made our reservation, because we were traveling with children and a family member with limited mobility. We were told that in order to "guarantee" that our requests could be accomodated, we needed to pay an extra amount per room for "V.I.P." check-in. No problem, it was important, so we happily did this. Imagine our surprise on arrival to be told that the fee for V.I.P. check-in only entitled us to check-in in a special V.I.P. waiting room. None of our room requests were met, and in fact they couldn't even give us rooms on the same floor. When we complained to the reservation supervisor who made our reservation, she offered no apology for lying to us, and her solution to the problem was to ask if we'd prefer her to cancel our reservation. How helpful. The hotel was nice enough, and the pool was interesting, but there are many other hotels in Las Vegas just as nice. From now on, we'll be staying in one of those.

The new remodeling was absolutely amazing! The gentlemen at the door were very welcoming and took care of our luggage as soon as we got out of the cab. The entire bellstaff at the Golden Nugget is phenominal. The bellmen are all very nice and the young lady behind the desk was just the sweetest thing! She helped book our dinner and show reservations, and was very knowledgable about what went on around town. Check-In was a bit slow, however I checked in during peak hours on a saturday afternoon, and they had every computer spot filled with front desk clerks.

Overall the Golden Nugget was beautiful and a great place to go to get away:)

We loved our stay at the Golden Nugget! We stayed this June, after reading some reviews about construction and the such we were a little neverous, but were amazed when we got to the hotel. The place is beautiful! The water slide through the Shark Take is a blast and you have to check out the live music in Rush Lounge... Many great options for food as well. We will be back time and time again, Golden Nugget is our new Vegas hotel!

We had bad service by the manager on duty. The pool was super crowded, not one place to sit. The air conditioning in one of the rooms was broken, in the other room there was no water to take a shower. I contacted the front desk, and they ignored me, they put me on hold for 20 minutes. Do not fall for the VIP service, it’s not good. The whole place is nice, but the service is bad.

It is a nice hotel but there is noise from outside sources during the night.

We have stayed there before and we have thought it was a very nice place.

We have stayed at the Golden Nugget hotel in Las Vegas for years for many reasons. The location is perfect for our purposes, the restaurants are very good, the entertainment is very good and the staff is wonderful. The rooms at the Golden Nugget hotel are large, clean and very comfortable. We would recommend it for a relaxing stay for anyone.

This hotel has an old world elegance. The staff is very helpful and the restaurants are of high quality. It is located at the heart of Fremont Street with many other casinos and shops around. I will stay there again.

This hotel made me feel relaxed: The room was comfortable and the staff, from the front desk to the room maid, was friendly and helpful.

The staff did not answer questions asked and they were snobbish.

The rooms and the pool area were nice. The check in girl was kind of rude.

The renovations were not completed. The pool was not ready for use. The Keno Parlor is too small!

This hotel made me feel excited: The gaming goes on around the clock. However it is impossible to get around in a wheel chair.

The pool was still under construction when we were there and we had been told it would be finished by the first of September. We felt we paid way too much money for a place that was under construction with no pool.

The location on Fremont Street was great. The whole Freemont Street experience was right outside the door. The local trolley provided easy access to the Strip. We enjoyed our stay and the comfort of the Golden Nugget hotel.

The hotel was sufficient for the trip but I wished there was an easier way to get to an from the Strip.