Glenstone Lodge Hotel

We stayed here for two nights with a 10 yr old and 5 yr old and they loved the pool with waterfall. Also breakfast was excellent, comfortable mattresses and friendly staff.

When reserving my room, I was promised a room with a balcony, but I received a room poolside instead.

The rude front desk help would not discuss my reservation type. Only saying "It's poolside", the room smelled like it was wet and moldy. The bathroom fan did not work, some tiles were missing or broken and the bath drained very slowly. There were not many channels on the TV. The room was very noisy being next to the pool with the kids playing and screaming.

I would not recommend this hotel to anyone looking for a quiet, relaxing atmosphere.

When you arrive, you would get the impression it is a classy place with the lighted glass elevator and the huge indoor pool, but when you get into your room, the walls are very thin and most views are of a parking lot. There's no privacy.

Never stay here, especially when the kids get out of school and should you be unfortunate to have them in the room next to yours. I promise you that you will get no sleep. First impressions are misleading, and when in reality it is a facade of a below standard operation.

When you go to the Smokies, you want relaxation, privacy, a view of the mountains and a clear stream, and you want to hear the water run as it lulls you to sleep.

Here, you get none of the above. This is not the place.

We used to stay here every year. The last few years the service and cleanliness of rooms went way downhill. The front desk staff is rude and do not honor reservations. We booked a king room and were given a double. Their rooms need maintenance. They also have a very good breakfast buffet in the hotel restaurant though.

The hotel staff was very rude, unhelpful, unfriendly, and condescending! We traveled with a group and contacted the hotel over three months in advance. We confirmed four rooms, all with two double beds, no smoking. Only one of those rooms had a double bed. They gave us one with a king and a sofa, then two with only one king bed. There were no cots available. Also, one of the rooms smelled terribly of smoke. The front desk refused to give us a discount or our money back. They said that our reservations where only "requests" not guaranteed, even though they confirmed our rooms.