Within walking distance of Syracuse University and Downtown Business and Nightlife scene.Guestrooms are available in a wide variety of... more »
Within walking distance of Syracuse University and Downtown Business and Nightlife scene.Guestrooms are available in a wide variety of styles and all rooms are complete with High Speed Internet, pillow top custom beds, and Egyptian cotton sheets.While the Concierge can assist in many ways to arrange enjoying Syracuse, you may find the Fitness Center, Lounge, Business Center, or Hotel Theatre are just what your looking for and never have to leave the hotel.Directions from Airport:Exiting the airport, bear right on ramp for I-81S. Travel 6 miles to Exit 18 "Harrison St/Adams St." Continue in right lane onto Harrison Street and turn right onto State Street. From State Street, take a right onto East Genesee Street. Less than 1 mile, the Genesee Grande Hotel is on your right.
Orbitz
Location. The chic and peaceful Genesee Grande Hotel stands in the quiet University Hill neighborhood in Syracuse, N. Y. nine miles from the Syracuse/Hancock International Airport. Shopping, entertainment and dining venues surround the attractive hotel, providing a plethora of activities for all visitors. Close to the central downtown area, the hotel is within one mile of Syracuse University, the Carrier Dome, Everson Museum of Art and John H. Mulroy Civic Center Theaters at OnCenter. The Convention center and War Memorial at OnCenter, which hosts a variety of events, are less than two miles from the hotel. Guests may peruse the shops and restaurants at Armory Square or Carousel Center within three miles. Hotel Features. Guests enter into a simple yet elegant reception area, with a mixture of dark wood accents and light, airy hues. Majestic lion statues, a koi pond, fresh floral arrangements and a sitting area provide a welcoming environment. The hotel hosts the 1060 Restaurant, which is divided into three eateries, and offers outdoor seating in warmer months on a stone terrace with teak wood furnishings and shady umbrellas. Modern hotel amenities include an extensive fitness center, complimentary wireless Internet access, complimentary airport transportation and dry-cleaning services. Guests may also utilize the hotel's function space, ballroom, wedding services, audiovisual equipment, meeting rooms and event catering. Guestrooms. The Genesee Grande Hotel and the Mayflower Building are connected via breezeway and offer 159 guestrooms and suites. Accommodations are dressed with Egyptian-cotton linens and down blankets and pillows. Bathrooms feature Brazilian granite floors. Guests enjoy complimentary high-speed Internet access, work desks and cable television. Expert Tip. The University Hill neighborhood is located on one of the very few hills in Syracuse and offers great views of downtown Syracuse.
ReserveTravel
This was my third time at the Genesse Grande. I stayed three days in August when I took my son to start his first year at Syracuse University. They set a special table in the lobby offering fresh fruit and water to University families. Very thoughtful. The lobby was immaculate, beautiful and restful; I like the koi pond and the oversized fresh flower bouquet. The front desk staff went out of their way to answer questions or find extra water bottles. I used the fitness center twice; treadmill more than met my needs and the two tv's were a nice touch. The door man who helped take 6 suitcases to our suite left before I could tip him; I had to chase him down at the elevator. His whole focus obviously was on service, not the tip. The door men greeted me sincerely every coming and going. Our room was spotless, spacious and well appointed; the bed one of the most comfortable hotel beds I've every slept in. The bartender was friendly and expert. She spent some time helping me select the right vintage of wine so I could take a bottle up to my suite for the rest of my stay, chilled in it's own ice bucket. I passed the General Manager at the door one day and she asked if I was enjoying my stay, how my accommodations were, and asked about my kids. I'm a customer for life.
It was much more than I expected!
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Posted Feb 09, 2009
Good
I had to be in Syracuse for a special occasionand chose the Genesee Grande mainly because of the location. I was pleasantly surprised, my room was very well appointed, comfortable and above all quiet. There was a rather large wedding reception at...
The lobby was beautiful, but the rooms are nothing to write home about. There was no refrigerator in the room. My tub was clogged no one came to fix it. If you want a place to stay in that area do yourself a favor and choose another hotel. They fool ...
Didn't get what I asked for!
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Posted Nov 24, 2007
Mediocre
This hotel is beautiful- and clean, top on my list of necessities. Also, the bistro food is excellent and the hotel provides a very nice shuttle service.
Unfortunately, the staff seemed to have cared less about meeting my needs. I called...
44 year old female with a luxury budget, traveling for business
Great place if you need to be in Syracuse. Ff you are visiting Syracuse University or the Downtown Business area you can be shuttled anywhere within the area. Right by the Syracuse Stage so you can take in a play while visiting.
27 year old female with a luxury budget, traveling for leisure
I stayed at the Genesee Grand at the very last minute after stranded at the Syracuse Airport, which is a short car ride away. I opted for the hotel based on advertising of new renovations and luxury accommodations and looked forward to the stay as a perk for being stranded over night.
Almost each person with whom I dealt, from the initial reservation to the front desk staff to even the manager, was vague and unhelpful. My first room had a broken window, faced a parking lot and a broken stone wall, had a TV on the fritz and a small possible blood stain on the pillow sham. I requested a higher floor room and was moved quickly and without issue. The second room was better than the first, but by the next morning I discovered that the shower backed up, which was really unclean and unpleasant. There also was no wastebasket in the bathroom.
The bar/lounge area was alright and the staff there was actually very friendly and pleasant; they encouraged me to not venture far at all outside the hotel on my own as the area around the University is not the safest. My food was adequate - basic small plates and salads. The wine selection was fine.
The final straw came upon checking out and confirming a complimentary shuttle to the airport. I arranged for the shuttle space the night before because when making my reservation, I was told this was a free service - important to me since I opted to not stay at the actual airport. When I called in advance in the morning, I was told "I'm sorry, the shuttle has already been booked for another group. We can call you a taxi."
When I argued that I had arranged this before, they claimed there was no record of it, but I stated I had spoken the night before with a specific person. I was then told, "That person doesn't work here anymore." I said that didn't make sense and described the woman and was then told, "Maybe someone was wearing her name tag."
After nearly an hour arguing at the desk, complaining about the poor room and stating I didn't appreciate the attitude and denial from the staff, the manager eventually granted my request that the hotel pay for the necessary taxi to the airport.
The taxi driver said he had not heard good things about the recent renovations, and at the airport when my travel partner and I shared our frustration, the gate attendant said "Ick - why did you stay there? I've been there only for a gross wedding reception."
Stay at the Genesee Grand at your own risk. It's an expensive mistake and a waste of time.
Genesee Grand is a wonderful hotel, it is beautifully remodeled, the staff was polite, the rooms were very clean the beds very comfortable the linen was very clean, overall I would recommend this hotel to anyone, you won't be dissapointed. I...
We had a tough time finding the hotel
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Posted Jul 09, 2007
Good
We had a tough time finding the hotel but called for directions and was impressed how helpful the staff was. We arrived late and was disappointed that the resturants and room service were closed. Our room was upgraded and we were very impressed with ...
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