Within walking distance of Syracuse University and Downtown Business and Nightlife scene.Guestrooms are available in a wide variety of... more »
Within walking distance of Syracuse University and Downtown Business and Nightlife scene.Guestrooms are available in a wide variety of styles and all rooms are complete with High Speed Internet, pillow top custom beds, and Egyptian cotton sheets.While the Concierge can assist in many ways to arrange enjoying Syracuse, you may find the Fitness Center, Lounge, Business Center, or Hotel Theatre are just what your looking for and never have to leave the hotel.Directions from Airport:Exiting the airport, bear right on ramp for I-81S. Travel 6 miles to Exit 18 "Harrison St/Adams St." Continue in right lane onto Harrison Street and turn right onto State Street. From State Street, take a right onto East Genesee Street. Less than 1 mile, the Genesee Grande Hotel is on your right.
Orbitz
With the completion of a $10 million renovation, you'll sense it as soon as you enter the hotel, and you'll be aware of it throughout your stay; that 'guest among friends' feeling that transforms your visit into an unforgettable experience. Located in the heart of Syracuse's historic University Hill section, the newly renovated Genesee Inn Hotel is a perfect example of hospitality at its finest. Featuring 160 elegantly appointed rooms and suites, spacious meeting and banquet facilities, a world-class restaurant, and a casual bistro. Genesee Inn Hotel's combination of refined intimacy and elegance offers only the finest for Central New York's most discriminating visitors.
ReserveTravel
It was much more than I expected!
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Posted Feb 09, 2009
Good
I had to be in Syracuse for a special occasionand chose the Genesee Grande mainly because of the location. I was pleasantly surprised, my room was very well appointed, comfortable and above all quiet. There was a rather large wedding reception at...
The lobby was beautiful, but the rooms are nothing to write home about. There was no refrigerator in the room. My tub was clogged no one came to fix it. If you want a place to stay in that area do yourself a favor and choose another hotel. They fool ...
Didn't get what I asked for!
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Posted Nov 24, 2007
Mediocre
This hotel is beautiful- and clean, top on my list of necessities. Also, the bistro food is excellent and the hotel provides a very nice shuttle service.
Unfortunately, the staff seemed to have cared less about meeting my needs. I called...
44 year old female with a moderate budget, traveling for business
Great place if you need to be in Syracuse. Ff you are visiting Syracuse University or the Downtown Business area you can be shuttled anywhere within the area. Right by the Syracuse Stage so you can take in a play while visiting.
27 year old female with a moderate budget, traveling for leisure
I stayed at the Genesee Grand at the very last minute after stranded at the Syracuse Airport, which is a short car ride away. I opted for the hotel based on advertising of new renovations and luxury accommodations and looked forward to the stay as a perk for being stranded over night.
Almost each person with whom I dealt, from the initial reservation to the front desk staff to even the manager, was vague and unhelpful. My first room had a broken window, faced a parking lot and a broken stone wall, had a TV on the fritz and a small possible blood stain on the pillow sham. I requested a higher floor room and was moved quickly and without issue. The second room was better than the first, but by the next morning I discovered that the shower backed up, which was really unclean and unpleasant. There also was no wastebasket in the bathroom.
The bar/lounge area was alright and the staff there was actually very friendly and pleasant; they encouraged me to not venture far at all outside the hotel on my own as the area around the University is not the safest. My food was adequate - basic small plates and salads. The wine selection was fine.
The final straw came upon checking out and confirming a complimentary shuttle to the airport. I arranged for the shuttle space the night before because when making my reservation, I was told this was a free service - important to me since I opted to not stay at the actual airport. When I called in advance in the morning, I was told "I'm sorry, the shuttle has already been booked for another group. We can call you a taxi."
When I argued that I had arranged this before, they claimed there was no record of it, but I stated I had spoken the night before with a specific person. I was then told, "That person doesn't work here anymore." I said that didn't make sense and described the woman and was then told, "Maybe someone was wearing her name tag."
After nearly an hour arguing at the desk, complaining about the poor room and stating I didn't appreciate the attitude and denial from the staff, the manager eventually granted my request that the hotel pay for the necessary taxi to the airport.
The taxi driver said he had not heard good things about the recent renovations, and at the airport when my travel partner and I shared our frustration, the gate attendant said "Ick - why did you stay there? I've been there only for a gross wedding reception."
Stay at the Genesee Grand at your own risk. It's an expensive mistake and a waste of time.
Genesee Grand is a wonderful hotel, it is beautifully remodeled, the staff was polite, the rooms were very clean the beds very comfortable the linen was very clean, overall I would recommend this hotel to anyone, you won't be dissapointed. I...
We had a tough time finding the hotel
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Posted Jul 09, 2007
Good
We had a tough time finding the hotel but called for directions and was impressed how helpful the staff was. We arrived late and was disappointed that the resturants and room service were closed. Our room was upgraded and we were very impressed with ...
It was easy to find. The room was
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Posted Nov 22, 2006
Good
It was easy to find. The room was clean. We were tired so ordered room service. The food was very good. People at the front desk were very helpful. We would stay again.
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