Geiser Grand Hotel Hotel - Page 1

Had made Thanksgiving Dinner reservations and received an email form the hotel confirming the suite and 5pm dinner. We were meeting friends of my wife half way. We drove 300 miles form Portland, arrived at around 2pm, and checked in.

Asked the desk and bartender where to get a sandwich because we had 5pm dinner reservations and needed a snack. (note that we mentioned to both that we had to wait until 5pm for our dinner reservation) The hotel would provide nothing and the only place open in town was a drunkards bar across the street. The hotel advised us to get soup at Safeway. We were paying $149 for one of their best rooms.

Went down to dinner at 5 and were told that they had no reservation for us and that they had canceled the 5pm sitting and notified everybody. (Apparently except us) While talking with the front desk about the fact that there was no place in 100 miles to eat and their not caring or even talking to us we saw that the people who had started eating earlier were complaining that food had run out.

I am now fighting with them over my room charges because I had to drive 100 miles to find dinner and of course could not come back for the night. We had notified the desk we were leaving after a 3 hour stay. The staff is the rudest people you could imagine. Can you believe that their answer to our totally blown holiday was to send us a room upgrade coupon for our next stay at this travesty of a hotel. Do yourself a favor and go elsewhere.