On arrival we had a difficult time finding where to check in at first. The cascades Lobby was where we were to check in, but we seemed to find the Delta Portico and Magnolia Lobby first. The parking attendant at the Magnolia Lobby was very friendly and helpful though, he directed us to the Cascades Lobby. Check in was a breeze and and the Bell services collected our luggage and took it to our room. The room was not what we reserved, we contacted their Front Desk and they advised there were no other rooms available. It was late about midnight, but the next morning they moved our room and bell services were there to take our luggage to our room. The hotel is huge, and difficult to find your way around. The bell man was very friendly and escorted us to our new room. There was a problem with our keys working in this new room. The bell man was so helpful, he took charge and contacted the front desk about it. He didn't get anywhere with that. He then told us he would get our new keys and about 10 minutes later was back with new keys, that he ensured worked himself before giving them to us. To me that was service, because he could have give us the keys and went on his way. This type of service is what you can expect, everywhere I went inside the resort the staff was this friendly and helpful. From the parking attendants on arrival to even the shop attendants. You can ask anyone for assistance and they answer with a smile. This room was nicer, it had a balcony on the Delta. The first morning we went to "The Market" a restaurant inside the Hotel. It was a nice place on the river, but it was a little pricey. I don't expect to pay $42 for breakfast. However it was good food, a buffet that had about anything you could want. The hotel has several other restaurants and shops. You really don't need to go anywhere else if you take in all the sites and activities at the resort.
Be sure you get a schedule of all the activities and attractions, as well as a map of the resort. We saw "DeVine" while there, which is a living moving vine. It was something worth seeing. Also the Opry Mills (a large mall) is just next door to the resort. If you have any trouble walking take the shuttle, if not it is a nice walk. For a nice family lunch there is a Dave & Busters inside the mall, a game room/restaurant. If you plan on traveling downtown it will be easier to take the shuttle or cab, the parking downtown is inadequate to horrible.
We did not have wireless internet, but there was internet access in the room. If you are going to a conference you may want to find your locations the day before it starts, and give yourself plenty of time to get there.
We has a good experience, and if Nashville was a vacation destination for us it would be considered. The price is a little steep, but you get great service.