I liked that when the room was not available at the time of my arrival that they called me on my cell phone to inform me when it was available. It has incredible views of Lake Michigan and Chicago. You could walk right onto Michigan Avenue for shopping and dining. A second wake up call was available. They are great for catering to business events
This hotel made me feel welcome: The Four Seasons welcomed me at each stage of arrival, including valet, elevator, and concierge.