Four Points by Sheraton New Carrollton Hotel

I live nearby and booked a room here for some rest and relaxation for my husband and I for a day. We were shocked at how nice the hotel looked on the inside-bright colors, a nice sitting lounge and flat screen tv's. The surrounding area is quite busy so that is definitely something people should keep in mind. Our room was clean and everyting worked just fine! The bed was very comfortable and there was a nice flat screen tv facing the bed. I think that if you want perfection-try the Ritz Carlton, Four Seasons or some other very expensive hotel if you are willing to pay the price. Our price was pretty reasonable for our stay. Also-as far as the other comments-if you are extremely critical and look for something to be wrong-chances are that you will find something!

I would not suggest anyone stay at this hotel if you have other options. You are not going to be totally dissatisfied, but there just seems to be one problem after another.

1) Yellow water comes from facet. I was unable to get any employee to drink the 'fresh' water that I had just collected from the tap :)

2) There are special parking spots specifically for police. Be Warned, bring your belongings in if you stay here.

3) At check in they tried to overstate my quoted rate. I overheard this happen 3 other times. Hope this isn't a regular practice?

4) The food service closes at times under their discretion.

5) The tv will shut off and not restart on its own

6) The evening hours reception is rude.

Stay somewhere else if you have an option.

For what it is I'd have to say it's a good value. I do have to say my husband does get up graded. We have stayed at least 8-10 times in the last couple of months and no big complaints.

Hotel is located in a seedy part of town. When I checked in:

Telephone in room did not work

There was no toilet paper

There was no shower curtain for the shower/tub (believe me, you don't want to sit in the bathtubs)

Room had no towels

Light bulb in dressing area was burnt out

The toilet from the room above leaked and filthy toilet water dripped on my head the first night I was there. (I am not making this up folks) they transferred me to another room, but still charged me the full rate for the first night.

The staff is friendly and efficient. The food in the restaurant is very good. The rooms are clean and well appointed.