During my last business trip, I had the displeasure of staying at this hotel. The desk clerks completely hacked my billing info, the breakfast buffet was dirty looking, and the waitstaff was rude as I swear the manager gave me dirty looks as I ate. In the lounge area, the bartender was eager to display some type of personal crisis with her patrons, and the food was terrible, especially for the price. A waiter was kind and informed enough to give me directions to places in the area I needed to go. He did what the front desk apparently was unwilling or unable to do for me, perhaps I should have had the janitor take care of my billing process. Aside from the one waiter in the lounge that gave good service to me during my stay, the rest of the staff in the hotel appeared to be untrained and under qualified. What is going on in Leominster, ma? Overall, a nice looking hotel with a hidden atmosphere I'd like not to experience ever again.