Four Points by Sheraton Leominster Hotel

For the higher end price, I really expect much more from a hotel. The indoor, the reason for picking this hotel, pool was way too cold. My son couldn't stay in for more than a few minutes at a time. The hot tub flooring is so harsh it's like sitting on crushed glass. The carpets all need to be replaced as they have been pulled up into big wrinkles by the baggage carts - they are taped down all over. Only 1 elevator working. Peeling wallpaper in my room. Rusty vent in the room. TV volume was touchy. Need better vending options - soda only. There is no free hot coffee downstairs in the morning! I was shocked by this. I assumed free coffee in the morning was a given. . They just had the dreadful half instant stuff you can make in your room. There is a tacky breakfast chuck wagon by the front desk where you can buy some toast or fruit or a cup of coffee. The restaurant in the hotel was awful and the room service pizza [18 bucks] that the restaurant said was made fresh was actually straight out of a freezer case They were working on the parking lots during our stay. We had a view of BJs and the local county airport. The in room movie was $14. I just felt ripped off and over charged at every turn. No local newspaper was delivered each morning either like at Hampton Inn

I usually stay at Hampton Inns where they have a free 24 hour hot coffee service. Not to forget their extensive free breakfasts and free breakfast to go bags. That makes SUCH a difference for me. It's the little things that mean a lot and make a trip easier. I will not stray from Hampton Inn again!

My family and I stayed at this hotel three years ago. It was the best stay we have ever had.

We had the best service and the best all around rate! I have never been to a hotel that was accommodating since. We were given a great rate for a 10-day stay to see my husband's friends and relatives. We were also given complimentary continental breakfast for all 5 in our party, and cleaning service made sure we were accommodated on towels for all of us. No fuss, No hassles. I would recommend this hotel to anyone.

Well, we are coming back to see relatives again this year (a long drive from Georgia) but have to stay closer to Ayer. I hope I can find a hotel with the same integrity. If not, I am coming back here! Do I get the same rate again?

The overall appearance was unexpectedly lovely, the lobby, guest room, hallways, etc. The bed was amazingly comfortable and cushy. They have a friendly front desk. The only problem was there was no toothpaste in the bathroom and when we called housekeeping for toothpaste no one picked up the phone.

This hotel made me feel extravagent: The bed, the pillows, the pillow-top mattress, and bedding felt like a splurge and were very unexpectedly great! The guest room and hotel overall appeared very upscale, very clean, and attractive, particularly for Leominster of all places.

During my last business trip, I had the displeasure of staying at this hotel. The desk clerks completely hacked my billing info, the breakfast buffet was dirty looking, and the waitstaff was rude as I swear the manager gave me dirty looks as I ate. In the lounge area, the bartender was eager to display some type of personal crisis with her patrons, and the food was terrible, especially for the price. A waiter was kind and informed enough to give me directions to places in the area I needed to go. He did what the front desk apparently was unwilling or unable to do for me, perhaps I should have had the janitor take care of my billing process. Aside from the one waiter in the lounge that gave good service to me during my stay, the rest of the staff in the hotel appeared to be untrained and under qualified. What is going on in Leominster, ma? Overall, a nice looking hotel with a hidden atmosphere I'd like not to experience ever again.

In this hotel, I've received absolutely, the worst service over all that I've ever been given. The front desk staff was rude, the managers were never available, and the poor restaurant was understaffed. The saving grace of my experience was one helpful waiter, by far, the exception to my experience, although the food was severely overpriced for the poor quality it was. The bartender didn't even know how to make a Martini. I would never return to this hotel.