Fort William Henry Resort Hotel Resort - Page 1

It touted itself as a classy, elegant place that would remind us of old times. The room we stayed in was smelly, and our neighbors said theirs were too. According to the brochure, the hotel had been renovated completely just a couple years ago. If by "complete renovation", they mean they replaced the faucets in the bathrooms, then sure, it was renovated.

The room was a dingy cave that stunk to high heaven, as if it had been recently converted to a 'no-smoking' room. The air-conditioning unit had a loud fan that kept turning on once every half-hour. Apparently, nothing was sound-proofed, as we heard people walking and talking outside our room all night. (That meant they heard our baby too.) It didn't help that our room was two doors down from the lobby, and we heard everyone who came and went. People do not come and go quietly. Our window had a view of the parking lot (not the lake), and while Delaney was napping one afternoon, I watched a UPS truck back up almost right into our window. The toilet ran continually. The mattress was lumpy and hard. The shower stall was the size of a phone booth, and I bumped my elbows against it while trying to wash my hair.

In the morning, there was no complementary coffee or breakfast. Everything had a fee. And then, one morning at 6:00, as I trudged bleary-eyed to the veranda with Delaney in tow, for my $2 mini cup of coffee, I was told that the coffee cart was not going to be open for business until 7:00. I thought longingly of the Holiday Inn Express.

I have stayed in far nicer places for far less money.

We joined seveal family members utilizing several rooms in different parts of the hotel. The annex was AWEFUL! The room in the annex was musty, filthy and not ready until after 9PM (arrived at noon). The hotel found one other room in the annex (after 1-hr discussions), but that was just as bad. One of our family members stayed on the first floor lakeside. They were kept awake until 3AM and risen at6 AM by folks hanging out on the veranda (the hotel sold coffee directly outside their window in the early morning). Pools were filthy, areas surrounding unkept and garbage left lying everwhere. Management did nothing to keep other guests quiet; even past 1AM! Filthy place, poor managent, terrible food and service at the "restaurant". This place doesn't even get a 1-star rating.

Where do I begn? No help whatsoever with your bags upon arrival (this is a "resort" isn't it). With the prices that they charge for the rooms I have gotten a better room, cleaner pool area (dirty towels everywhere, dirty diaper under loung chairs, drink containers all over), a pool area WITH towels available (when asked for more the attendant said "we don't have any more because they need to be laundered.", "no sh-- sherlock!"), for A LOT less money.

Paid top price for a suite, but had the coffee station right in front of the window which opened at 6am every morning. At night, it got even better since they situate their "outdoor" bar area on the same patio that also shares windows to hotel rooms.

When other guests in our party arrived at 3pm their room wasn't ready. They went back at 6pm and it STILL wasn't ready. When they finally got the room it was 2 double beds instead of 1 king as reserved as well as the room had an awful moldy/musty smell to it.

Sunday brunch? I don't think so. Not here. Better get up early because even on Sundays, they close their kitchen at 11am. Nice huh?

Save your money and save yourself an awful experience in a beautiful town. Go ANYWHERE else but here.

horrible...."barbie" actual name of booking agent doesn't seem to know that this hotel does not have its own beach or which rooms come with a refrigerator. overpriced considering the condition of what they consider a premium room. i stayed in a premium lakeview room, not very clean and had several varieties of bugs. If you are staying with children and have a lot of luggage or strollers be aware that there are no elevators in the east wing and no bag service (nice resort right) the indoor pool is quite milky looking and there is no poolside service available, also good luck waiting for them to fill the towels. paid a lot of money for 4th of july week and they were renting parking space for the fireworks show so we couldn't take our car to dinner or we wouldn't have had a spot when we came back. overall very disappointing and badly managed. would never stay there again. they also have the nerve to tack on a resort fee.

Our suite was large enough to accommodate six adults comfortably. The view was outstanding! The staff was courteous and available. Both the White Lion restaurant and JT Kelly's restaurant had excellent food and service.

This hotel made me feel elegant: I felt elegant just by being in this beautiful hotel. The grounds were immaculate. It almost felt like being in a mansion.