We won a weekend trip to Las Vegas and before I start, I probably shouldn't be complaing about a free room, BUT, had I known it would be as bad as it was, I would have paid to stay somewhere more pleasant. When I found out we were staying at the Flamingo I visited their website and knowing that it was an older hotel, I was happy to see the rooms looked very nice. From the moment we got there, the misery started.
1. We had a 50 minute wait in line to check in to our room.
2. The front desk people told us that only one night was paid for, even though several hours earlier the Flamingo reservation people told us everything was taken care of. The front desk staff was very unsympathetic and unhelpful and basically told us we needed to take care of this problem ourselves.
3. When we got to our room (8th floor), it was nothing like the pictures on the website. It was dingy and dated, dirty carpet. There was actually mold in the shower and the bathroom vanity had cracked and peeling paint. The people that paid for our room were paying $170 a night and I have stayed in Comfort Inns a third of the price that were opulent compared to this. The sheets were paper thin and not even tucked into the bed.
4. We made some phone calls and the Flamingo reservation staff again assured us that both nights were paid for. When we went to the front desk again, they again said they didn't have any record of this.
5. This whole scenario repeated and finally the 4th time, I called reservations on my cell phone and handed it to the manager and told her to communicated with her own reservations staff and it was finally straightened out. I can't believe that they were so unhelpful that they would not even call their own reservations departement.
6. Never once were we told that they were sorry.
Thankfully, we were only in the room for a few hours sleep each night, but this is the most horrendous hotel experience I have ever had. We don't go to Vegas often, but in the past have stayed at Luxor and Treasure Island and were very happy with our rooms.
The only positive thing that I can say for this place is that the location is great. It is very centrally located. If you have to stay here, go for the few upgraded GO rooms (I think 15th floor and up...most of the hotel is nonrefurbished). We didn't spend a dime in any of their restaurants or casino because we were so upset with how we were treated.