Fitzgeralds Casino Hotel

For an older/smaller casino, the Fitz is comfortable to us like an old shoe. Plenty of slot machines, lights and goings on. The Emerald Forest while cheesy is still kinda fun to see if you can actually win something worth taking home. We get great special rates on rooms, sometimes at no cost, free drinks at any bar anytime and the staff is always helpful and friendly. The rooms are decent too. I didn't care for the buffet food much but the other restaurants are fine. Great central location in town. The elevators are a little slow but if you are in that much of a hurry, maybe you should find a one story hotel/casino. (ha ha) I think the elevator has missed our floor maybe one time in ten visits so don't be afraid of it!.

On December 21 at the end of day I made reservation over the web using Fitzgeralds hotel website, after called to hotel for conformation and got conformation number.

On December 22 checked-in with my family around 6PM smoothly. Room was cold, turn heat on - no heat. Turn hot water on - no hot water. Went back to the front desk and see other disappointed guests who are without heat and hot water since December 21. Hotel was without heat and hot water since December 21. Spoke with few people at front desk including manager on Duty David Sharp, and Executive Host Mark Persson and asked why they taking reservation, checking-in guests without letting people know that boiler out of service and hotel does not have hot water and heat, never got any answer why they cheat guests. Asked manager on Duty David Sharp to transfer us to any comparable close-by hotel, he just offered 15 miles away in Spark City low end motel; anything else required extra pay from us. I strongly believe hotel violated "Fair business practice" not letting guests know about the problem just playing unfair game

Any reputable hotel in that case would move guests at own expense.

BTW, it is still a violation of health code to check-in people while temperature outside below freezing without having heat in room

Great hotel for the price. The hotel and casino are a bit scrappy, but clean and very friendly staff. The crap tables have old school rules (ex: no setting the dice) and the dealers are great. The rooms are good size and comfortable. The room service leaves something to be desired ... but what the heck, your in Reno so get out of your room and down to the casino and get stinkin' lucky!

It is a great location.

The hotel has a great guest benefit program for regular customers. They are located in the main part of Reno, they provide us with free rooms, meals and taxi fares. We receive gifts in our rooms. In every way they show they appreciate regular patrons and

This hotel made me feel elegant: The desk clerks obviously had instructions to treat us very well. A call was made to our room within the hour to see if all was well or if we needed anything else. Everyone in casino area told us how glad they were we were back. Staying there is like visi