On December 21 at the end of day I made reservation over the web using Fitzgeralds hotel website, after called to hotel for conformation and got conformation number.

On December 22 checked-in with my family around 6PM smoothly. Room was cold, turn heat on – no heat. Turn hot water on – no hot water. Went back to the front desk and see other disappointed guests who are without heat and hot water since December 21. Hotel was without heat and hot water since December 21. Spoke with few people at front desk including manager on Duty David Sharp, and Executive Host Mark Persson and asked why they taking reservation, checking-in guests without letting people know that boiler out of service and hotel does not have hot water and heat, never got any answer why they cheat guests. Asked manager on Duty David Sharp to transfer us to any comparable close-by hotel, he just offered 15 miles away in Spark City low end motel; anything else required extra pay from us. I strongly believe hotel violated “Fair business practice” not letting guests know about the problem just playing unfair game

Any reputable hotel in that case would move guests at own expense.

BTW, it is still a violation of health code to check-in people while temperature outside below freezing without having heat in room