My mother and I (her daughter) recently stayed here during a Los Angeles anime convention. At first glance, the hotel is a paradise. Beautiful architecture despite an outward unattractiveness, incredible pool and garden area, and comfy - if small - rooms. We were especially pleased with the location, as it is a simple and comfortable walking distance from some nice restaurants and the convention center itself.
Don't let yourself be taken in by this!!
Upon settling in, we found a flea on one of our beds (we know it couldn't have come with us, because we live in an area where fleas can't survive). Upon returning home, we were infuriated to discover bug bites all along our arms and legs - anywhere our PJs didn't cover (we are not 100% certain these were picked up during our stay there, but the flea didn't really offer his vote of confidence). If you request a room and a hotel doesn't have it, they'll generally upgrade you as an apology - not here! We were downgraded to a room that could barely accomodate our needs. We were told after having several visitors - and not ONCE beforehand - that visitors, outside food, and generally being a social human being are not permitted. The bathrooms are tiny, and your water temperature while bathing is determined by who on your floor is flushing the toilet at any given time. Our third guest found this out when someone three doors down flushed...and she suffered a minor burn.
We were forced to pack a lot because of circumstances presented to us, and the manager openly accused us of lying about how many we were housing - first over the phone, and then to our faces! As if this wasn't enough, when we attempted to defend ourselves, he screamed at us in front of the entire lobby: staff, customers, and everyone else! I have never felt so undermined and insulted in my entire life, not even in grade school. He offered us no chance to explain ourselves, and proved to be incredibly rude and obnoxious towards us (yet we noticed he treated his male customers with much more respect)! When we tried to seek another audience with him, he ignored us and started badgering his staff.
Oh, and one more thing - they advertise 'free wireless,' but they make you pay eight dollars. And they won't accept cash; you must pay with a credit card or you don't get your internet. People there for business and e-mailing had best consider themselves warned.
In conclusion, AVOID, AVOID, AVOID! I didn't even want to leave my dead skin cells behind, much less my mother's hard-earned money! That was the worst hotel experience of my entire life - and my family frequents a whole lot of hotels.