60 year old with a moderate budget, traveling for leisure
Sunset magazine was right - this is truly a gem in the heart of LA. Not for the chrome, tile, and plush carpet set but if you are looking for a lot of character and great ambiance this is it. Clean, comfortable, and very unique. Buffet breakfast was a pleasant surprise. It will get our return visit.
25 year old with a moderate budget, traveling for leisure
So this may not be the fairest posting, but in researching hotels in the area I called the 1-800 number on their website, and recieved a muffled "...hello?" I thought I had the wrong number so I asked if I had the hotel, she replied sounding put out that I did. So I asked about the rates which she rattled off in a very monotonous voice. Did not make me especially excited, then I happened to read these negative reviews about the staff and it all made sense! I think I'll check out the Holiday Inn, at least there is a better chance of feeling welcome...?
I was forced to stay here for a convention I was attending for work. For $180 per night, I was certainly expecting something like working phones, showers and sinks that drained properly, and central air. Ohhh, not here! Here is what you do get...
My mother and I (her daughter) recently stayed here during a Los Angeles anime convention. At first glance, the hotel is a paradise. Beautiful architecture despite an outward unattractiveness, incredible pool and garden area, and comfy - if small...
My mother and I (her daughter) recently stayed here during a Los Angeles anime convention. At first glance, the hotel is a paradise. Beautiful architecture despite an outward unattractiveness, incredible pool and garden area, and comfy - if small - rooms. We were especially pleased with the location, as it is a simple and comfortable walking distance from some nice restaurants and the convention center itself.
Don't let yourself be taken in by this!!
Upon settling in, we found a flea on one of our beds (we know it couldn't have come with us, because we live in an area where fleas can't survive). Upon returning home, we were infuriated to discover bug bites all along our arms and legs - anywhere our PJs didn't cover (we are not 100% certain these were picked up during our stay there, but the flea didn't really offer his vote of confidence). If you request a room and a hotel doesn't have it, they'll generally upgrade you as an apology - not here! We were downgraded to a room that could barely accomodate our needs. We were told after having several visitors - and not ONCE beforehand - that visitors, outside food, and generally being a social human being are not permitted. The bathrooms are tiny, and your water temperature while bathing is determined by who on your floor is flushing the toilet at any given time. Our third guest found this out when someone three doors down flushed...and she suffered a minor burn.
We were forced to pack a lot because of circumstances presented to us, and the manager openly accused us of lying about how many we were housing - first over the phone, and then to our faces! As if this wasn't enough, when we attempted to defend ourselves, he screamed at us in front of the entire lobby: staff, customers, and everyone else! I have never felt so undermined and insulted in my entire life, not even in grade school. He offered us no chance to explain ourselves, and proved to be incredibly rude and obnoxious towards us (yet we noticed he treated his male customers with much more respect)! When we tried to seek another audience with him, he ignored us and started badgering his staff.
Oh, and one more thing - they advertise 'free wireless,' but they make you pay eight dollars. And they won't accept cash; you must pay with a credit card or you don't get your internet. People there for business and e-mailing had best consider themselves warned.
In conclusion, AVOID, AVOID, AVOID! I didn't even want to leave my dead skin cells behind, much less my mother's hard-earned money! That was the worst hotel experience of my entire life - and my family frequents a whole lot of hotels.
I am not likely
to return to the Figueroa Hotel.
I would not recommend it to friends.
Stayed there for a conference, and was highly disappointed. Rooms were dark, not clean, and the bathroom was almost too small for one person. My co-worker actually had gum in his sheets. Went down to the breakfast buffet, and was charged $2 for a...
47 year old male with a luxury budget, traveling for leisure
I liked the location, which was close by to the convention center and the price, which was very good for that area. The atmosphere was cozy and comfortable and not to busy or rushed.
The hotel was in vintage middle east decor. Although I did not use them, it had an open bar and restaurant in the lobby and a backyard type area behind the hotel.
I am very likely
to return to the Figueroa Hotel.
I would definitely recommend it to friends.
This was a great experience! What a wonderful hotel, right in the center of Los Angeles, great location, friendly staff and terrific price! I felt I needed to write this because I happened to be at the hotel the day another person who wrote a...
Worst Customer Service Los Angeles!
–
Posted Aug 26, 2007
Horrible
TERRIBLE SERVICE, very, very rude staff, but it seemed the manager/owner would relay the messages to his staff without speaking to us directly. We had made arrangements to host a birthday party with roughly 90 people..First, we were informed by the...
27 year old female with a moderate budget, traveling for leisure
The rooms are absolutely beautiful. Especially the suites. However they have absolutely the worst service I have ever experienced, and I have traveled alot and stayed at many many hotels. I dyed my hair a week before the trip and a little of the remainder dye got on one of the towels and a pillowcase, because of this I got a phonecall and YELLED at by the management. Not not just strong words, and anger, but full on yelled at, insulted, and spoken down to as if I was a young child, as soon as I answered the phone. I will never go back there.
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