The customer service was basically non-existent! We booked a remodeled room over a month ago, and upon arrival we were provided with a very run-down room. Our room had clearly not been vacuumed as there were pet hairs and fingernails on the floor. We called the front desk to ask that our room be vacuumed as we had a 14 month old baby who would be crawling on the floor. Within about 10 minutes a young man came up with a 30 year old vacuum, which swept up maybe, 60% of the crud on the carpet.

During the rest of our stay, we needed a set of sheets for the fold-out couch, and the hotel manager brought a wet pillowcase which had obviously been removed from the washer and we could not use. Later in our 3 night stay, we needed toilet paper, towels, and a plunger; each time we called the front desk, we were told to go to the front desk to get them ourselves. The bathroom door didn't shut, the sink faucet leaked, light bulbs were burned out, the porcelain on the tub had an enormous gash, there were holes in the sheetrock, etc., yet they claimed this was a remodeled room! Remodeled rooms are significantly more expensive. We paid the higher rate, yet got a crappy room.

The pool was ok, but it was filled with unsupervised children. There were no pool-towels, and the front desk refused to give us any to use there. The "hot" breakfast was horrible and was the same every day. I could go on and on. Stay clear of this place.