The desk personnel are clearly unhappy in their employment. They were about as much help as a rock and not much of a better personality. The 120 volt outlets in the seminar room were so worn out that our laptop plug barely would stay connected. The hotel room had burned out light bulbs in two important places and the room lacked 120 volt outlets as needed. I had to use an extension cord. Whatever that brown stain was on the ceiling was sure unappealing and it looked to have been there a long time. The alarm clock in the room kept going off late at night and it was so not user friendly that the only way to stop this function was to unplug it, and I had to climb under the bed to do that. Too bad they didn't inform us that the hot tub was under construction when we booked. Had we have known we would have booked elsewhere. We will not use this hotel again, it was simply terrible.