I have read a lot of reviews that were bad about this hotel and all I can say is they were expecting 5 star service for a 2 star price and you're not going to get that. Me and my family total of 7 ppl in all was very satisfied. The ppl were nice and did their job, The rooms were clean and there were no bed bugs. I stayed in room 309 and the water also ran in the bathroom and it was hot. So to all these ppl that were hating on this hotel, lower your standards or spend some more money and quit making other visitors think this was a bad place to stay. Just because you had a bad experience because your noses were up in the mountains doesn't mean everyone else will!!