We just returned from our vacation and I had to let everyone know what a horrible hotel and staff they have.
We made reservations about a week before arrival and were quoted $149 for Saturday night and $109 for Sunday night in a two bedroom suite. Also, they told us to go to the Chamber of Commerce and pick up a $25 off coupon for both nights before we checked in. We arrived with coupon in hand and the staff made us pay in advance. When I looked at the receipt, they didn't credit the coupon for either night and charged me over $300. I asked the attendant to please correct the overcharge. She stated that they would correct it when we checked out.
Now for the real horror story. We went to our room and quickly realized that only one bedroom had any heat or air. The other didn't even have a single vent or fan. With a two bedroom suite, aren't you expected to be able to sleep with the doors closed for privacy? The staff sent up a $5 box fan and expected it to be OK. The bathroom had mildew stains on the walls and ceiling and the whole place smelled like a wet dog. We had to move a chair to open the sleeper sofa and found molded Doritos underneath. As for the stains on the beds, well we slept on top of all the sheets. We stayed the night and the next morning we asked to be refunded the second night stay and go somewhere else. The clerk was very rude and said their policy was no refunds, period. I told her we were going to dispute the charges with the credit card company if a refund for the night we were not staying was not received. After some smart remarks from the clerk, she said to contact the manager on Monday and she would take care of us. It took almost 2 weeks to partially resolve. By the way, the extra $90 we were charged, the clerk said "the taxes are high here in Pigeon Forge".
Boy, do I wish I would have read some of the reviews first!