Family Inns of America Twin Malls Motel - Page 2

We just returned from our vacation and I had to let everyone know what a horrible hotel and staff this is. We made reservations about a week before arrival, and were quoted $149 for Saturday night and $109 for Sunday night, in a two bedroom suite. Also, they told us to go to the Chamber of Commerce and pick up a $25 off coupon for both nights before we checked in. We arrived with coupon in hand and the staff made us pay in advance. When I looked at the receipt, they didn't credit the coupon for either night, and charged me over $300. I asked the attendant to please correct the overcharge. She stated that they would correct it when we checked out.

Now for the real horror story. We went to our room and quickly realized that only one bedroom had any heat or air. The other didn't even have a single vent or fan. With a two bedroom suite, aren't you expected to be able to sleep with the doors closed for privacy? The staff sent up a $5 box fan and expected it to be OK. The bathroom had mildew stains on the walls, and ceiling, and the whole place smelled like a wet dog. We had to move a chair to open the sleeper sofa, and found molded Doritos underneath. As for the stains on the beds, well we slept on top of all the sheets. We stayed the night, and the next morning we asked to be refunded the second night stay and go somewhere else. The clerk was very rude and said their policy was no refunds, period. I told her we were going to dispute the charges with the credit card company if a refund for the night we were not staying was not received. After some smart remarks from the clerk, she said to contact the manager on Monday and she would take care of us. To this day, the manager has not returned my call. Looks like the dispute will be filed. By the way, the extra $90 we were charged, the clerk said "the taxes are high here in Pigeon Forge". Boy, do I wish I would have read some of the reviews first.

This place was nasty. The toilet leaked and there was water in the bathroom floor. There was food behind the bed that was left from previous guests. The walls and ceiling were all stained yellow due to water leaks. We were afraid to sleep on the beds, use the shower, or even just walk on the floors barefoot. There was not parking in front of the hotel. You had to park across a small street and walk to your room. The room smelled of sewage. The bathroom floor had not been cleaned. There was hair on in the floor. We were afraid to use the blankets due to the hairs that we found on them. The place was unkept and unprofessional. Don't even give this place a try...it was way over priced and NASTY. We turned on all the lights in the room and it was still really dark in the room.

This hotel was dirty, the room had bed bugs, gunk in the shower, the water smelled like chlorine, there were holes in the linens, the room smelled like bug spray, they had outdated decor and furniture, the bunk beds were broken, and gave us no money back. It was a horrible experience, buyer beware!