Family Inns of America Gatlinburg Motel - Page 1

I would return every year or more often.View of stream peaceful,sitting on the balcony relaxing.

No problems with anything in the room.

Staff very helpful with anything/everything we ask.

Housekeeping done very good,always had what we needed at hand.

Would recomend to family and friends!!

A horrible hotel. We knew something was up when we couldn't decide if the smell in the stairwell was from urine or vomit. The room itself was truly ugly, smelly, and dirty. The toilet was not bolted down to the floor, and the water dripped from upstairs through the bathroom ceiling. If you sat on the toilet, water dripped on your back. The sink in the room itself dripped all night. Unfortunately, we booked the room for two nights. Morning after the first night we fled the place, but the hotel would not refund our money. Instead, they sent us a voucher for a free night in the Family Inn of our choice. Are you kidding? Like we'd ever stay at a Family Inns hotel again...I phoned the corporate office, but the secretary told me the company policy was not to refund customers (obvioulsy we were not the first ones to call with this complaint; otherwise, why the policy?). Whe I described the state of the room, she said she would have the CEO contact me. Right. Still waiting... AVOID THIS PLACE.

We were completely deceived but the internet information on this hotel as well as the front desk person. The room we were given was extremely smelly and the bathroom was horribly dirty. I'm not a picky person, but I considered moving and finding another hotel. The jacuzzi didn't work, the fireplace smelled like gas after having the on switch on for one minute and never worked and the sink was stopped up with hair. I can't believe so much went wrong in one night on our romantic vacation. The front desk and manager was so incredibly rude when we politely called down to the front desk and asked if another room was available. Save your vacation and stay elsewhere.

When I booked the room I was led to believe that it was on the main street. It was about two blocks off of the main street.

I liked the location (walking distance to downtown) and the view from my room (overlooked a running stream). Comparable hotels in the same location with the same view were more expensive.