Family Inns of America Gatlinburg Motel - Page 1

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Family Inns of America Gatlinburg
Poor 3.0/10 5 reviews
218 Ski Mountain Rd, Gatlinburg, TN 37738
Hotel Class: 2 Stars
On this page: Info & Amenities

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Official Contact Information & Amenities

Information
53 rooms, 7 floors
Check In: 01:00PM, Check Out: 12:00PM
 
Amenities
Photocopier service, Kitchenette, Smoke alarms, Non-smoking room, Parking (free), Parking, Common areas wheelchair accessible, Complimentary coffee, Cable or satellite TV, Meal plans available, Crib/rollaway bed, Complimentary newspaper, Fax (for guests), Refrigerator, Pet fee, Air-conditioned, Microwave, Pets allowed 
Room Amenities
Kitchenette, Non-smoking room, Cable or satellite TV, Refrigerator, Air-conditioned, Microwave 
Activities
Fishing, Hot tub, Pool (outdoor), Pool (indoor), Pool (children)
Type of Property
Hotel 
Recently Reported Price
Prices generally start at $74.57 per night  
Official Phone Number
865-436-3300, 800-468-6326 
Official Website
Family Inns of America Gatlinburg Suites  
Also Known As
Family Inns of America Gatlinburg Suites 

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8.0/10
Excellent
member icon Very Nice,Would Return.
Posted Sep 30, 08 by Doreen61, 1 reviews 
with a budget, traveling for leisure

I would return every year or more often.View of stream peaceful,sitting on the balcony relaxing.

No problems with anything in the room.

Staff very helpful with anything/everything we ask.

Housekeeping done very good,always had what we needed at hand.

Would recomend to family and friends!!

1.0/10
Stay Away
member icon AWFUL HOTEL: AVOID AVOID AVOID
Posted Aug 08, 08 by California53, 1 reviews 
55 year old male with a moderate budget, traveling for leisure

A horrible hotel. We knew something was up when we couldn't decide if the smell in the stairwell was from urine or vomit. The room itself was truly ugly, smelly, and dirty. The toilet was not bolted down to the floor, and the water dripped from upstairs through the bathroom ceiling. If you sat on the toilet, water dripped on your back. The sink in the room itself dripped all night. Unfortunately, we booked the room for two nights. Morning after the first night we fled the place, but the hotel would not refund our money. Instead, they sent us a voucher for a free night in the Family Inn of our choice. Are you kidding? Like we'd ever stay at a Family Inns hotel again...I phoned the corporate office, but the secretary told me the company policy was not to refund customers (obvioulsy we were not the first ones to call with this complaint; otherwise, why the policy?). Whe I described the state of the room, she said she would have the CEO contact me. Right. Still waiting... AVOID THIS PLACE.

1.0/10
Stay Away
member icon Worst Hotel in Gatlinburg. No contest.
Posted Aug 24, 07 by valencia2484, 1 reviews 
22 year old female with a moderate budget, traveling for leisure

We were completely deceived but the internet information on this hotel as well as the front desk person. The room we were given was extremely smelly and the bathroom was horribly dirty. I'm not a picky person, but I considered moving and finding another hotel. The jacuzzi didn't work, the fireplace smelled like gas after having the on switch on for one minute and never worked and the sink was stopped up with hair. I can't believe so much went wrong in one night on our romantic vacation. The front desk and manager was so incredibly rude when we politely called down to the front desk and asked if another room was available. Save your vacation and stay elsewhere.

2.0/10
Awful
member icon Hotel Review - Posted Sep 30, 06
41 year old female with a economy budget, traveling for leisure

When I booked the room I was led to believe that it was on the main street. It was about two blocks off of the main street.

I am not likely to return to the Family Inns of America Gatlinburg.
I would not recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
6.0/10
Good
member icon Hotel Review - Posted Dec 12, 05
49 year old male with a moderate budget, traveling for leisure

I liked the location (walking distance to downtown) and the view from my room (overlooked a running stream). Comparable hotels in the same location with the same view were more expensive.

I am very likely to return to the Family Inns of America Gatlinburg.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
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