Fairfield Inn by Marriott Nashville Hotel - Page 1

Despite having a confirmed reservation, the desk attendant apologized that they although our reservation was in the system that they didn't have any room for us. That was it. No explanation other than Nashville was "busy" with multiple events. No arrangements for another hotel. No offer to help compensate for the inconvenience.

As a member of the Marriott Rewards program, I complained. It didn't do much good. It took over a week to receive a full response from the hotel manager and all I was offered was another "sorry" and 3,000 points (a free night at the hotel requires 10,000). Apparently, customer satisfaction and service mean little here.

They were great folks at the desk. They were always helpful. They had a shuttle service to the convention center at Opryland. It is a good place to stay if you have an event at the Opryland hotel.

This hotel made me feel pampered: We got anything we needed, promptly. We requested extra pillows, we asked for directions and we left the key in the room. They were happy to help on all occasions.

The room smelled bad. They had pathetic athletic equipment. There was no easy access to a bar or restaurant. I received poor information from the front desk, though they appeared anxious to help. There was poor maid service with substandard cleaning and replacement of toiletries.