Fairfield Inn by Marriott Flagstaff Hotel - Page 1

Found front desk staff lacking in basic skills of hospitality. Slow to make things right and never accepted responsibility for their error. Did not relate to guests well. Rooms were tiny and access via elevator extremely limited. Not a handicap friendly hotel at all. Location is great. I was surprised to find the parking lot half empty when we arrived, now I understand why there were always rooms available at this facility. As a Marriott rewards traveller, this hotel missed the Marriott basic standards of hospitality.

The size of the room was surprisingly small and the bed was uncomfortable. The outside access to the room was inconvenient since it was winter and cold. The wind was loud, too.

I have usually had pleasant experiences at Marriott Hotels. The location was convenient to restaurants.

I have always been pleased with my stay at any Marriott facility.

They had the most comfortable pillows and mattresses.