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Fairfield Inn & Suites Springdale

3 Stars
 
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1043 Rieff Street   [edit info]
Springdale, AR 72762, United States 1 479 725-1800 marriott.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Always fresh, always clean, the Fairfield Inn guestrooms are full of thoughtful amenities, including a well-lit desk, TV with free cable,... more »
 
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average guest rating 3.7 out of 5

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Nice hotel, POOR CUSTOMER SERVICE – Posted Nov 23, 2008
by TenDollarBagel  (1 reviews)
   
         
Horrible
with a budget, traveling for business

NON ACCOMMODATING MANAGEMENT.

I had two problems during my stay...

#1 the television service in the hotel went out for several hours during an evening of some really exciting college football games and they just said, "We know, this is a reoccurring problem."

#2 My group reserved 6 rooms, the hotel was all but empty except for my people, we asked politely for a late checkout (1pm) and the manager, said "NO. Noon is standard checkout time and the best I can do is give a late checkout to 2 of the 6 rooms."

???? Does that make any sense? I informed him that we travel for a living and that USUALLY hotels can accommodate such a request, and that typically, it's based upon occupancy, of which, they had SLIM to NONE. He told me, it's HIS decision, and that he absolutely won't do 6 rooms for a late checkout.

This is one hotel that won't get my airline's repeat business. He reminded me why I usually pick the Hilton Family for a hotel stay. Thanks buddy.

Other than the tool behind the desk, the hotel was what you typically expect from the Marriott family, new, clean,quiet, and nice.

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this is a very nice place. help there – Posted Dec 30, 2007
 
         
Excellent

this is a very nice place. help there was great and very friendly. i would stay here again.

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Jun 29, 2007
   
         
Excellent
45 year old female with a moderate budget, traveling for leisure

I am very likely to return to the Fairfield Inn & Suites Springdale.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Mar 13, 2007
   
         
Excellent
45 year old female with a moderate budget, traveling for leisure

I made reservations for several people in my family to attend my grandmother's funeral. The hotel employees went out of their way to make our stay pleasant and they were very friendly and helpful. They recently converted some rooms from smoking to non smoking and when my assigned room still smelt like cigarette smoke, they upgraded me to a suite, at no charge. I cannot say enough good things about this hotel. They really went above and beyond. I highly recommend them.

It had a comfortable bed and a CD player in the room.

I am very likely to return to the Fairfield Inn & Suites Springdale.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Oct 10, 2005
   
         
Excellent
by a traveler from Denver, CO
25 year old female with a moderate budget, traveling for business

The employees at this hotel were very friendly and helpful. This hotel does not have a restaurant, but the continental breakfast was adequate.

I am very likely to return to the Fairfield Inn & Suites Springdale.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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