Don’t believe all that you read about this facility. Many of the bad reviews are from customers that are ill informed. The picture of the river view is actually a shot of the bottom of the mountain/city view. Had this guest bothered to look up with his camera he might have noticed the beautiful mountain view.
They do not charge $15 dollars for a safe that can be picked up and carried off. It is $1 one dollar for the only key and a lock that fits into a safe that is bolted to the floor of the closet.
I have stayed at this Best Western many times and whenever I have had a problem, there was always a member of housekeeping or the people at the front desk that would go the extra mile.
If you want a glass and chrome motel room, go somewhere else. This hotel has class, with rooms right on the Little Pigeon River or rooms with a mountain view, real wood-burning fireplaces, Jacuzzi tubs and private balconies.
I have seen a lady bug or two but that is nothing compared to the wildlife I encountered, wild turkeys, momma bear and cub, and deer. You cannot find wildlife and views like this anywhere else in Gatlinburg short of driving to Cades Cove in the Smokey Mountains.
The breakfast is located in the chalet part of the facility, but there is plenty of parking if you do not, or cannot climb the half block from the river part. The waffles served there are a refreshing change. In addition, you are issued a parking permit that allows you to park for free in five other motels throughout the city. I have never paid to park anywhere in Gatlinburg because of this.
I also like to snow ski and the Fabulous Chalet is very convenient to the Arial Tram for Ober Gatlinburg.