Upon checking into the hotel, we were greeted with friendly staff. That soon changed when we got to our room. It smelled so badly and musty that my guest's allergies went nuts. We had to buy Frebreeze and use a 1/2 bottle in order to get most of it out. If you are staying in the chalet part, please bring clips and garbage bags to cover the windows that go to the exterior. Otherwise, you have peeping toms looking at you while you are taking a shower. They had shutters that did not move on the outside, yet anyone of any height could easily look in. There were hooks where curtains were at, but no where to be found. When we called front desk, they said that there are no curtains on any room.
The room needed a serious makeover. There are old photos and the paneling was falling apart. The room was very small and cramped with two beds, a "sitting area" composed of two worn out chairs and a table in between them right in front of the beds facing the fireplace. There were several missing bricks out of the fireplace and one fell when barely touched. It had not been cleaned. The front desk mentioned at check in that firewood wasn't available until November and that it cost $20 to have it!
The "river side view" was a joke. You could not see the river, but could hear it.
We were also infested with ladybugs in our room. A note was placed on our bed about them and claiming that there is nothing they could do about them.
The towels, sheets, pillows, etc. were handwritten in black ink with their initials. I guess that is what you call a redneck monogram. The towel bar was right beside the toilet, which by the way was so wobbly that you was afraid of it breaking when you sat on it. With the towel bar over your head, you were guaranteed to hit your head each and every time.
The safe that would cost you an additional $15 for a key (plus tax) was not even bolted to the ground. Anyone could take off with it.
The continental breakfast was held in the same building as the chalet, but if you were in the other part of the hotel, you would either have to drive or walk up a very steep hill to get to it.
I would not recommend this hotel to anyone. Finally, when it came time to checkout, I had to stand for fifteen minutes. There was only one desk clerk working and two women just standing there. I thought they were checking out, only to find out they were workers. No one said "May I help you, etc." One that was wearing a Howard Johnson shirt went behind the counter to answer the phone that was ringing off the hook. Finally after I said that I really needed to go, did the desk clerk get off the phone. They need more than one clerk in the mornings, especially on a weekend to get visitors out of there so they can clean the room.
A double king size bedroom in the Chalet with tax for two guests for two nights totaled around $210 (give or take a few dollars). Guests that checked in when we did were told $180 per night for the same chalet type room. It's definitely overpriced and over hyped on their website.