Extended StayAmerica Bloomington Hotel - Page 1

The carpet in the second floor hallway was extremely dirty and stained. The elevator and the hallways smelled like smoke. There was a huge stain (about 12 inches long) on the carpet in my room on the second floor. No less than 5 more stains were in the carpet, which looked very dirty. Stains and smudges were all over the bathroom door and one of the walls. The shower curtain was a dingy white and it was stained. The odor in the room was indescribable. Sometimes it smelled like smoke (and this was a non-smoking floor), sometimes it smelled like garbage, and sometimes it smelled like something had crawled into the walls and died. I brought an extra pillow from home and the first day my room was cleaned, my pillow disappeared. The staff was actually helpful and polite . . . but that does not make up for the horrible conditions.

Overall the stay was fine. The only thing is that the beds weren't the most comfortable.

This hotel made me feel respected: The staff was extremely polite and helpful. They made me feel like I was a valued guest, not a customer.

This was the second time I chose this Extended Stay America hotel and was, again, very pleased with my stay. The gentleman at the desk was very helpful when we were trying to find a particular restaurant. This hotel was clean and a great value! And, it couldn't be easier to get to!

The public areas are dirty. The bathroom floor hadn't been washed in a while. The bed was comfortable. It's a quick trip to downtown offices and government buildings.

It's the greatest hotel I have been in in a year.