Executive Inn and Suites Oakland Hotel

We reserved a room not facing the water, not realizing it was facing a very busy and noisy freeway. When we went down to ask about switching to the quiet side, they had a room, but charged us another $25 for the move (when we made the initial reservation online it was only a $10 difference). The room was a bit run down, the breakfast was not special (despite the waffles), and we had to wait a long time for the van shuttle service to pick us up from the airport. They did take us to the BART station several times and that was helpful. It is in an industrial part of town. There is a good restaurant within walking distance called Quinn's Lighthouse.

Arrived on a Friday evening reservation people seemed confused. We had reserved 2 rooms and since the other party had already checked in they were not sure were our reservation was It was finally straightend out and we were able to get into our room. Saturday AM we had made a reservation with them to take us to the Bart again confusion about who was going to take us upon return from San Fran to the Bart we did as instructed by the front desk to call when we returned which we did and went outside to wait They had taken our cell # and called to ask where we were I said the shuttle had just gone by and not stopped for us he said he would call the driver back upon entering the van the driver started yelling at us asking where we had been? When told him we had not been told where to wait he continued in a very nasty undertone all the way to the hotel Sunday morning with the buffet being very busy the coffee was empty and we had to wait quite a while for it to be filled We left Sunday am and found out later when we did they had cancelled our friends room who were staying another night.....and that is what we had made the reservation for...Nice room STAFF needs a lot of improvement

Great hotel with tremendous staff and great accommodations. This hotel also has many free amenities!

Wow! I was worried when I booked knowing parts of Oakland aren't that great. And the exterior of the hotel was not that appealing. However, once I entered the lobby, my opinion changed and when I opened the door to my room, I was very pleased. We had a jacuzzi tub, separate shower, separate room for the toilet; two Q-sized beds, sofa, 32-in TV, refrig; and a view of the water with a small patio. The room looked clean and was clean. Staff were very accommodating and helped with transportation to and from the airport both for dropping off the rental car the night before our flight and again the day of our flight. I would definitely stay here again.

I was at the Executive Inn for three nights in May, 2006 on a business trip, and enjoyed my stay. The hotel is right on the water, about a 4-5 minute drive from the Embarcadero. My room was large and nicely furnished. The hotel has an exercise room and business room with computers and printers in each wing. There's also a free internet connection in the rooms. They had clean, friendly people, and I have no complaints.