When trying to discuss an issue with the manager, right away he started yelling at my guests and I, telling us the he is in control of everything and that he didnt want to hear what we wanted to discuss with him. I am a technical consultant that teaches "managing the customer experience" to companies throughout the west coast region, and I highly recommend that this persons manager send him to one of my courses or an alike course before the place looses any more business due to his lack of expertise and mannerism. Myself and the companies that I represent will never stay at this hotel again. The manager's attitude is highly unexceptable, especially to folks with standards.