First of all, window shades had to be pulled down all the time due to workers and stock. No wake up call as requested and almost missed my flight. Carts and dirty dishes in hall for four days. Two pools closed while other two were extremely crowded. When asked why, they responded that they were cleaning the other areas. We asked "why not clean them during shut down time?" Then when it was opened, it was not clean. Previously they handed out coupon books, for example, buy one buffet and get one free. They were not available. Machines were extremely tight. I have written the Excalibur and expect some sort of compensation. If I hear from them, I will post a reply, but I expect that they don't care.